Opportunity at
SutherlandProfessional - Quality Analyst
Sutherland is hiring a Professional - Quality Analyst to evaluate transactions and participate in calibration sessions. This position focuses on monitoring service quality, maintaining clear communication…
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About This Role
Sutherland is hiring a Professional - Quality Analyst to evaluate transactions and participate in calibration sessions. This position focuses on monitoring service quality, maintaining clear communication with stakeholders, and delivering accurate reports to management. The role suits individuals who can analyze data to generate effective strategies and support customer satisfaction in a dynamic work environment.
Job Description
Sutherland is hiring a Professional - Quality Analyst to evaluate transactions and participate in calibration sessions. This position focuses on monitoring service quality, maintaining clear communication with stakeholders, and delivering accurate reports to management. The role suits individuals who can analyze data to generate effective strategies and support customer satisfaction in a dynamic work environment.
Responsibilities
- Complete all assigned transaction evaluations
- Attend internal and external calibration sessions
- Manage and oversee service quality to ensure customer satisfaction
- Build and maintain communication with team members and clients to understand needs and resolve issues
- Provide timely and accurate reports to management
- Develop strategies utilizing data reports, analysis, and observations
Requirements
- Have at least six months of experience in process transformation
- Demonstrate the ability to work in MS Office
- Work effectively in a fast-paced environment
- Proactively build professional rapport and trust with colleagues as a team player
- Apply strong analytical skills to interpret data, spot trends, and suggest improvements
- Use clear, constructive, and professional verbal and written communication
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the job title for this position?
The position is titled Professional - Quality Analyst.
Who is the employer for this role?
The employer is Sutherland.
What experience is required to apply?
Candidates must have six months of experience in process transformation.
What are the location and remote work details?
The job posting does not specify the location or whether the role is remote.
Sample Interview Questions
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