Remote opportunity at
NiCEProfessional Services Engineer
NiCE is hiring a full-time Professional Services Engineer to join its global team. The employer develops software utilized by over 25,000 businesses globally, including major corporations,…
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About This Role
NiCE is hiring a full-time Professional Services Engineer to join its global team. The employer develops software utilized by over 25,000 businesses globally, including major corporations, to handle customer interactions, ensure public safety, and combat financial crime. In this remote position, the Professional Services Engineer handles the deployment, configuration, upgrading, and ongoing maintenance of company platforms and products at client locations. This role suits technical professionals who possess enterprise application…
Job Description
NiCE is hiring a full-time Professional Services Engineer to join its global team. The employer develops software utilized by over 25,000 businesses globally, including major corporations, to handle customer interactions, ensure public safety, and combat financial crime. In this remote position, the Professional Services Engineer handles the deployment, configuration, upgrading, and ongoing maintenance of company platforms and products at client locations.
This role suits technical professionals who possess enterprise application experience and strong problem-solving abilities. Responsibilities involve executing product updates, conducting system testing, diagnosing technical obstacles, creating implementation blueprints, and maintaining accurate system records. Professionals in this position also guide client administrators, handle support cases according to service level agreements, and coordinate with third-party vendors for integrated solutions.
The position requires a self-motivated individual capable of working independently as well as within medium to large teams. Candidates must be comfortable communicating proactively with clients, managing customer expectations, and occasionally working flexible hours or shifts outside of standard business hours when project demands require it.
Responsibilities
- Install, configure, upgrade, and deploy company products and platforms at client sites
- Apply service packs, hotfixes, and other product updates following established best practices
- Engage in testing, commissioning, and certification tasks during project execution
- Diagnose and resolve technical problems tied to configuration, installation, or upgrades
- Prepare upgrade and implementation blueprints detailing pre-check and post-check procedures
- Partner directly with client system engineers to support platform infrastructure
- Keep detailed records of site documentation, configuration history, and system specifications
- Execute system maintenance and move, add, and change activities
- Create, monitor, and remediate support cases based on severity and service level agreements
- Guide customer administrators on user management, configuration, and administration
- Maintain professional relationships and communicate proactively with clients
Requirements
- Minimum of two to three years of hands-on experience with enterprise application installations, configurations, and upgrades
- Experience in Microsoft Windows Server administration
- Familiarity with networking principles including LAN, WAN, DNS, firewalls, routing, and load balancers
- Experience in SQL database administration and scripting tasks
- Strong root cause identification and log analysis troubleshooting skills
- High customer service orientation paired with strong verbal and written communication abilities
- Self-motivated work style with the capacity to operate independently and adapt to changing priorities
- Flexibility to work shifts and outside standard business hours as needed
Qualifications
- Prior experience with company products
- Familiarity with telephony, CTI, and VoIP systems such as Avaya, Cisco, and Genesys
- Knowledge of ACD, PBX, and CTI integrations
- Relevant certifications in networking, databases, telephony, MCP, or MCSE
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the employment type is full-time and the remote status is remote.
What is the salary for this role?
The provided job posting does not specify salary information.
What experience is required to apply?
Candidates must have two to three years of hands-on experience in enterprise application upgrades and configurations, Microsoft Windows Server administration, networking concepts, and SQL database administration and scripting.
Will this job require working outside normal hours?
Yes, the posting notes that the role requires flexibility to work shifts and outside standard business hours when necessary.
Sample Interview Questions
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