Remote opportunity at
RulaPsychiatric Complaints and Grievances Specialist (Remote)
Rula operates as a remote-first organization focused on expanding access to evidence-based mental healthcare and removing social stigma surrounding psychological well-being. The company is currently hiring…
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About This Role
Rula operates as a remote-first organization focused on expanding access to evidence-based mental healthcare and removing social stigma surrounding psychological well-being. The company is currently hiring a remote Psychiatric Complaints and Grievances Specialist to join the Psych Clinical Quality Team. In this position, the specialist will handle the clinical evaluation and resolution of psychiatric complaints and grievances that require professional medical judgment regarding care quality, safety, and appropriateness. The role…
Job Description
Rula operates as a remote-first organization focused on expanding access to evidence-based mental healthcare and removing social stigma surrounding psychological well-being. The company is currently hiring a remote Psychiatric Complaints and Grievances Specialist to join the Psych Clinical Quality Team.
In this position, the specialist will handle the clinical evaluation and resolution of psychiatric complaints and grievances that require professional medical judgment regarding care quality, safety, and appropriateness. The role involves investigating cases through medical chart reviews and provider outreach, rendering decisions, meeting documentation service-level agreements, and reporting recurring patterns to quality leadership. Approximately thirty percent of the working schedule will be dedicated to managing a direct patient-care panel using the organization's standard platforms to maintain clinical proficiency. This individual contributor position reports directly to the Associate National Medical Director.
This opportunity is ideal for an experienced psychiatric mental health nurse practitioner who enjoys clinical quality enhancement, can maintain professional standards under pressure, and is skilled at delivering direct communication to clinical peers.
Responsibilities
- Handle clinical investigations and resolutions for psychiatric complaints and grievances involving patient care quality and safety
- Conduct thorough case reviews utilizing medical charts and direct provider outreach
- Determine clear and objective outcomes for each grievance within established service-level timelines
- Identify and report recurring clinical patterns to the Psych Quality leadership team to help prevent future issues
- Collaborate cross-functionally with clinical quality nurse practitioners, patient program representatives, and non-clinical support staff
- Maintain a small direct patient-care panel representing approximately thirty percent of working hours
Requirements
- Active and unrestricted PMHNP license
- Minimum of three years of outpatient psychiatric clinical practice experience
- Valid California DEA registration
- Current Board Certification as a PMHNP through ANCC or AANP
- At least three years of experience delivering comprehensive psychiatric care in a remote telehealth environment
- Minimum of one year of experience in quality improvement, chart auditing, or peer coaching roles
- Strong written and verbal communication abilities
- Proficiency with electronic health record systems and modern clinical software platforms
Qualifications
- Active Certified Professional in Healthcare Quality certification
- Experience utilizing artificial intelligence or AI-augmented tools within clinical workflows
- Active PMHNP licensure across multiple states, preferably including Florida, Tennessee, Georgia, or New York
- Prior involvement in creating clinical learning and development content such as guidance documents, templates, or educational materials
Core Skills
Benefits
- Remote work environment across most United States locations excluding Hawaii
- Comprehensive health coverage including medical, dental, vision, life, and disability insurance
- Flexible Spending Account and Health Savings Account options
- Access to a 401(k) retirement plan
- Paid time off policies featuring two company-wide shutdown weeks annually
- Paid parental leave for all qualifying parents
- Employee Assistance Program
- Quarterly department stipends for team gatherings
- Initial home office equipment stipend along with a fifty dollar monthly internet and cell phone allowance
- Year-round wellness initiatives backed by a fifty dollar monthly wellness stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position fully remote?
Yes, Rula operates as a remote-first enterprise. Employees can work from most United States locations, though hiring is not currently available in Hawaii.
What is the employment type for this role?
The posting specifies full-time employment for this individual contributor position.
What are the core qualifications needed to apply?
Applicants must hold an active and unrestricted PMHNP license, a valid California DEA registration, current ANCC or AANP board certification, at least three years of outpatient psychiatric practice, three years of remote telehealth experience, and one year of quality improvement or chart auditing background.
What salary does this position offer?
The provided job posting does not specify the salary for this role.
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