Remote opportunity at
NiCESales Engineer, Cognigy
NiCE is hiring a remote Sales Engineer, Cognigy to join its presales team and function as a trusted advisor connecting technical capabilities with business value. In…
Career Tools
About This Role
NiCE is hiring a remote Sales Engineer, Cognigy to join its presales team and function as a trusted advisor connecting technical capabilities with business value. In this role, the professional will collaborate closely with sales colleagues on discovery calls, technical deep dives, software demonstrations, and proofs of concept. NiCE is a global software leader providing customer experience, financial crime prevention, and public safety solutions utilized by thousands of enterprises worldwide.…
Job Description
NiCE is hiring a remote Sales Engineer, Cognigy to join its presales team and function as a trusted advisor connecting technical capabilities with business value. In this role, the professional will collaborate closely with sales colleagues on discovery calls, technical deep dives, software demonstrations, and proofs of concept. NiCE is a global software leader providing customer experience, financial crime prevention, and public safety solutions utilized by thousands of enterprises worldwide. The Cognigy division delivers enterprise-ready conversational and generative AI platforms designed for real-world customer service automation. This position is suited for a technical professional with extensive enterprise software experience who excels at storytelling, client engagement, and translating complex customer service technology into clear financial outcomes.
Responsibilities
- Conduct discovery sessions and technical deep dives to identify customer pain points and opportunities across the customer service automation portfolio
- Deliver tailored, engaging presentations and product demonstrations that illustrate exceptional customer experiences
- Prepare comprehensive and creative responses to requests for information and proposals
- Design and execute proof-of-value projects to highlight real-world utility and speed up sales cycles
- Monitor market developments, competitive positioning, and emerging technologies in artificial intelligence, cloud platforms, and analytics
- Share technical expertise and support the upskilling of adjacent team members
Requirements
- Seven or more years of experience in pre-sales, solutions engineering, or sales architecture focused on complex enterprise software
- Seven or more years of customer engagement or consulting background
- Five or more years of direct experience within the contact center space and familiarity with Contact Center as a Service landscapes
- Strong proficiency in JavaScript programming and scripting
- Practical experience working with conversational artificial intelligence, virtual agents, chatbots, or low-code automation tools
- Familiarity with omnichannel engagement, asynchronous messaging, and knowledge management solutions
- Knowledge of enterprise software-as-a-service architecture, APIs, and system integrations
- Working familiarity with web technologies including HTML, CSS, the DOM, and browser developer tools
- Ability to utilize AI-assisted coding tools and prototype solutions rapidly
Qualifications
- Bachelor's degree in a technology-related discipline
- Master of Business Administration degree
- Prior experience working with Cognigy, NiCE, or comparable conversational AI and CCaaS platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the remote status for this role is remote.
What level of experience is required for this role?
Candidates must have at least seven years of experience in a pre-sales, solutions engineering, or sales architecture role involving complex enterprise software sales, along with seven years of consulting or customer engagement experience and five years of contact center experience.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.