Remote opportunity at
hims & hersSenior Analyst, Care Operations
Hims & Hers operates as a health and wellness platform focused on delivering accessible, personalized medical care and treatments to consumers. The public company is seeking…
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About This Role
Hims & Hers operates as a health and wellness platform focused on delivering accessible, personalized medical care and treatments to consumers. The public company is seeking a Senior Analyst, Care Operations to join the business on a full-time, remote basis. Reporting to the Director of Business Operations, this individual will analyze daily performance metrics within Care Operations to discover operational opportunities, streamline processes, and enhance experiences for both patients and…
Job Description
Hims & Hers operates as a health and wellness platform focused on delivering accessible, personalized medical care and treatments to consumers. The public company is seeking a Senior Analyst, Care Operations to join the business on a full-time, remote basis. Reporting to the Director of Business Operations, this individual will analyze daily performance metrics within Care Operations to discover operational opportunities, streamline processes, and enhance experiences for both patients and medical providers.
This position requires leading complex data investigations, tracking key performance indicators, and independently managing operational projects that impact growth, quality, and care delivery. The professional will collaborate closely with various internal departments, including Product, Medical Affairs, Growth, Customer Support, and Clinical Operations, while presenting strategic recommendations to senior leadership.
Ideal candidates possess extensive experience blending quantitative data and qualitative insights in fast-paced environments. Hims & Hers offers competitive compensation alongside health coverage, unlimited time off, retirement matching, and other perks.
Responsibilities
- Lead in-depth operational analyses to uncover performance trends, determine root causes, and turn ambiguous data into actionable strategies.
- Track Care Operations metrics and key performance indicators to spot business risks and advocate for patient and team experience enhancements.
- Manage analytical and operational projects independently to boost efficiency, quality, growth, and care delivery.
- Collaborate with Product, Medical Affairs, Growth, Customer Support, and Clinical Operations departments to align on priorities and implement improvements.
- Assess the outcomes of business experiments, operational changes, and product launches until steady performance is achieved.
- Deliver data-driven findings and strategic trade-off recommendations to senior stakeholders across technical and non-technical teams.
Requirements
- Bring six or more years of professional experience in analytics, operations, or a combination of both.
- Demonstrate advanced proficiency in data analysis and visualization software such as Looker, Tableau, and Excel.
- Show hands-on experience utilizing artificial intelligence tools like Claude to synthesize data and accelerate analytical work.
- Possess a proven background in fast-growing consumer marketplace or direct-to-consumer company environments.
Core Skills
Benefits
- Competitive salary and equity compensation
- Unlimited paid time off, designated company holidays, and quarterly mental health days
- Comprehensive health insurance covering medical, dental, and vision, plus parental leave
- Participation in the Employee Stock Purchase Program
- 401k retirement plan options with matching employer contributions
- Access to offsite team retreats
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote as part of the employer's talent-first remote work approach.
What is the salary range for this job?
The position offers a salary between USD 110,000 and 130,000 per year, along with equity compensation.
What type of employment is this?
This is a full-time employment opportunity.
How many years of experience are required?
Applicants must have six or more years of experience in analytics and/or operations.
Sample Interview Questions
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