Opportunity at
KarbonSenior Customer Success Manager
Karbon is seeking a Senior Customer Success Manager to join its globally distributed organization. As a key commercial lead, this role manages an assigned portfolio of…
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About This Role
Karbon is seeking a Senior Customer Success Manager to join its globally distributed organization. As a key commercial lead, this role manages an assigned portfolio of accounting firms to drive product adoption, secure renewals, and identify expansion opportunities. The person in this position acts as a strategic advisor to executive stakeholders, helping them optimize their workflows and achieve business goals using Karbon's practice management software. This role serves as a…
Job Description
Karbon is seeking a Senior Customer Success Manager to join its globally distributed organization. As a key commercial lead, this role manages an assigned portfolio of accounting firms to drive product adoption, secure renewals, and identify expansion opportunities. The person in this position acts as a strategic advisor to executive stakeholders, helping them optimize their workflows and achieve business goals using Karbon's practice management software.
This role serves as a primary link between customers and internal teams like Product Development, Engineering, and Sales. Daily responsibilities involve monitoring account health metrics, conducting executive reviews, managing renewal forecasts, and translating user feedback into product insights. Ideal candidates bring significant experience in business-to-business software and possess strong communication and program management capabilities.
Responsibilities
- Drive value realization and align onboarding outcomes to defined business key performance indicators within the first 90 days following a sale
- Oversee the renewal and expansion strategy for an assigned portfolio, including identifying cross-sell and upsell opportunities
- Cultivate multi-threaded relationships with decision-makers, economic buyers, and operational leaders
- Monitor account health indicators and data to spot churn risks early, developing structured save plans when necessary
- Partner with Sales, Implementation, Support, Education, and Product teams to align on customer success and roadmap feedback
Requirements
- Have at least 7 years of background working in business-to-business software-as-a-service environments
- Demonstrate a history of managing renewals and generating expansion revenue inside complex accounts
- Possess executive communication skills to influence firm leaders and articulate return on investment clearly
- Be proficient with customer relationship management systems, forecasting utilities, analytics tools, and customer success platforms
- Show willingness to travel occasionally for industry events and client meetings
Qualifications
- Experience working inside accounting software or professional services technology sectors
Core Skills
Benefits
- Paid flexible time off with an encouragement to take 3 weeks annually
- Company-paid medical, dental, and vision coverage for employees and eligible dependents
- Company-funded short-term and long-term disability
- Company-paid life insurance
- 401(k) retirement plan with company matching
- Flexible spending account
- Up to 8 weeks of paid parental leave
- Work-from-home stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The estimated base salary for this position ranges from $90,000 to $110,000 USD per year.
Is this a remote position?
The source posting does not specify that the role is remote, hybrid, or on-site, though it notes that applicants must be based in the US or Canada and experienced in distributed global teams.
What type of employment is this?
The posting specifies full-time employment.
Sample Interview Questions
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