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EPAM SystemsSenior Dynamics CRM Developer (VoC)
EPAM Systems is seeking a Senior Dynamics CRM Developer (VoC) to direct the deployment and optimization of the Voice of Customer module inside Microsoft Dynamics 365.…
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About This Role
EPAM Systems is seeking a Senior Dynamics CRM Developer (VoC) to direct the deployment and optimization of the Voice of Customer module inside Microsoft Dynamics 365. This position centers on gathering, evaluating, and responding to consumer feedback to elevate utility service operations specifically relating to electricity and water distribution. The professional hired will function as the primary bridge linking client business units with information technology groups. This opportunity fits individuals…
Job Description
EPAM Systems is seeking a Senior Dynamics CRM Developer (VoC) to direct the deployment and optimization of the Voice of Customer module inside Microsoft Dynamics 365. This position centers on gathering, evaluating, and responding to consumer feedback to elevate utility service operations specifically relating to electricity and water distribution. The professional hired will function as the primary bridge linking client business units with information technology groups. This opportunity fits individuals experienced in CRM solutions who can translate consumer preferences and pain points into practical system enhancements. EPAM Systems operates globally with headquarters across several countries and provides employees with equipment, project rotation options, and professional development resources including language lessons, technical training, and leadership programs.
Responsibilities
- Build and support the Voice of Customer module within Microsoft Dynamics 365 to gather, examine, and act on consumer feedback
- Optimize utility service delivery for water and electricity distribution via customized CRM applications
- Deploy feedback channels such as direct consumer interaction, focus groups, and surveys
- Convert consumer preferences, needs, and pain points into concrete system updates
- Assist utility providers in executing data-driven decisions that match consumer expectations
- Serve as the primary contact for business team discussions with representatives from Customer Services and utility departments
- Partner with the IT department and Service Desk to guarantee reliable operational support and delivery
- Deliver technical advice and suggestions to match CRM functionality with business objectives
Requirements
- Minimum of three years of background working as a Dynamics CRM Developer
- Demonstrated expertise utilizing the Voice of Customer module inside Microsoft Dynamics 365
- Strong command of Microsoft Power Platform
- Adept at stakeholder engagement and consumer communications
- Ability to operate as a bridge between IT and business groups within the utility sector
- English language fluency at B2 level or higher
Qualifications
- Familiarity with ITIL Operational Support and Analysis
- Understanding of the Scrum framework
Core Skills
Benefits
- Possibility of working remotely or from company offices, coworking spaces, or flexible schedules in Ukraine
- Provision of necessary work equipment
- Options to switch technology stacks and projects inside EPAM
- Potential relocation opportunities depending on role eligibility and other company locations
- Participation in charity programs, volunteer initiatives, and interest-based or technical communities
- Individual career path planning and regular feedback from managers and peers
- Complimentary English lessons through certified teachers, speaking clubs, and interview preparation
- Free training and certifications in Azure, MS Dynamics, AI, and Power Platform
- Access to internal E-learn programs and partner platforms such as LinkedIn Learning and Get Abstract
- Instruction in Engineering Excellence, AI Productivity, and the EPAM Solution Architecture School
- Leadership development programs including Delivery and Resource Management schools
Frequently Asked Questions
What are the primary responsibilities for this role?
The developer will build and maintain the Voice of Customer module in Microsoft Dynamics 365, translate consumer feedback into system improvements, and act as a liaison between business and IT departments for utility providers.
What qualifications are required to apply?
Applicants must have at least three years of experience as a Dynamics CRM Developer, expertise in the Microsoft Dynamics 365 VoC module, proficiency in Microsoft Power Platform, stakeholder engagement skills, and B2-level English.
Is remote work permitted?
The posting indicates that workers can operate remotely, follow a flexible schedule, or work from company offices and coworking spaces in Ukraine.
What is the salary for this position?
The job posting does not specify a salary.
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