Remote opportunity at
WebflowSenior Manager, AI Customer Success
Webflow operates as an agentic web marketing platform assisting teams in creating, managing, and optimizing digital experiences that foster growth and strengthen brand trust. The organization…
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About This Role
Webflow operates as an agentic web marketing platform assisting teams in creating, managing, and optimizing digital experiences that foster growth and strengthen brand trust. The organization is seeking a Senior Manager, AI Customer Success to help build and lead the customer success team for Source by Webflow, which serves as a platform allowing marketing teams and AI agents to launch, optimize, and scale digital experiences collectively. This position begins as…
Job Description
Webflow operates as an agentic web marketing platform assisting teams in creating, managing, and optimizing digital experiences that foster growth and strengthen brand trust. The organization is seeking a Senior Manager, AI Customer Success to help build and lead the customer success team for Source by Webflow, which serves as a platform allowing marketing teams and AI agents to launch, optimize, and scale digital experiences collectively. This position begins as a player-coach role managing a small portfolio of strategic enterprise accounts before expanding into building and scaling the team as adoption increases. Ideal candidates are comfortable with ambiguity, possess systems thinking abilities, and are energized by building a team, product motion, and playbook from the ground up.
Cash compensation varies based on geographic market location and is structured into specific tiers for United States workers: Zone A ranges from $204,000 to $255,000, Zone B ranges from $190,000 to $238,000, and Zone C ranges from $177,500 to $222,000. Total compensation figures for this sales role include both the annual base salary and sales commission targets. Additional compensation and benefits consist of equity, company or sales bonuses, retirement plans, health benefits, and wellness stipends.
Responsibilities
- Lead and grow the Source customer success team by hiring, coaching, and fostering a culture of experimentation and shared learning
- Manage strategic enterprise Source accounts by serving as an executive sponsor and building relationships with senior marketing, web, and engineering leaders
- Drive retention and expansion by owning renewals, forecasting, account health, and collaborating with Sales on negotiations
- Guide account plans to increase use cases, adoption, and overall revenue growth against commercial targets
- Translate Source use cases into results by leading discovery workshops, pilots, and agent building to assist with customer rollout and change management
- Partner with Forward Deployed Engineers and Solution Architects to guide customers from pilot to production while defining success and ROI
- Enable customer scale by establishing agent permissions, autonomy, review practices, and customer champions
- Build the Source customer success operating model by creating playbooks, health metrics, and AI-powered workflows
Requirements
- Minimum of 8 years of experience in customer success, account management, or consulting at a B2B software company, including enterprise accounts and executive relationships
- Minimum of 2 years of experience managing a customer success, account management, or customer growth team
- Demonstrated success driving retention, expansion, and revenue growth against commercial targets like net revenue retention
- Ability to influence internal and external executives
- Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security
- Professional background in applied AI or digital transformation
Qualifications
- Experience with usage or consumption based pricing models
- Experience working with agencies or systems integrators
- Familiarity with Webflow and its customer base
Core Skills
Benefits
- Equity in the form of RSUs in the privately held company
- Comprehensive medical, dental, and vision health coverage plans for full-time employees and dependents
- 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents
- Flexible vacation time, paid holidays, and a sabbatical program
- Access to mental health resources, therapy, and coaching
- 401(k) retirement plan with a 100% employer match up to $6,000 per year in the United States
- Localized monthly stipends for work and wellness expenses
- Eligibility for the annual WIN bonus program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The position is remote-first and located within the United States.
What is the salary range for the Senior Manager, AI Customer Success role?
The total OTE compensation varies by geographic zone in the United States: Zone A ranges from $204,000 to $255,000, Zone B ranges from $190,000 to $238,000, and Zone C ranges from $177,500 to $222,000.
What are the core experience requirements?
Candidates must have at least 8 years of experience in customer success, account management, or consulting at a B2B software company, alongside 2 or more years of management experience.
How can I apply for this position?
Applications are accepted on an ongoing basis through the provided job board link until the position is filled.
Sample Interview Questions
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