Remote opportunity at
TripActionsSenior Manager, Client Experience (Pre-Sales Solutions & Scoping)
Navan is hiring a remote Senior Manager for Client Experience focusing on Pre-Sales Solutions and Scoping within its Global Operations and Service organization. This position shapes…
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About This Role
Navan is hiring a remote Senior Manager for Client Experience focusing on Pre-Sales Solutions and Scoping within its Global Operations and Service organization. This position shapes how prospective enterprise clients experience the company during early commercial stages. The role involves leading the pre-sales scoping engine, directing the GOS Sales Squad, unifying legacy service tiers, aligning regional pricing models, and highlighting AI-first capabilities. The ideal candidate is a strategic thinker capable…
Job Description
Navan is hiring a remote Senior Manager for Client Experience focusing on Pre-Sales Solutions and Scoping within its Global Operations and Service organization. This position shapes how prospective enterprise clients experience the company during early commercial stages. The role involves leading the pre-sales scoping engine, directing the GOS Sales Squad, unifying legacy service tiers, aligning regional pricing models, and highlighting AI-first capabilities.
The ideal candidate is a strategic thinker capable of managing high-stakes commercial discussions, building cross-functional alliances, and enforcing operational guardrails without slowing down sales. Responsibilities include engaging directly with enterprise prospects during late-stage pitches, translating technical capabilities into executive narratives, maintaining scoping integrity, and governing pre-sales metrics. Candidates should possess a strong operational background in pre-sales solutions, commercial scoping, customer experience operations, or technical account management within SaaS or corporate travel.
Responsibilities
- Manage and deploy the GOS Sales Squad for enterprise pitches and RFPs
- Partner with pricing and strategy teams to consolidate legacy service offerings
- Collaborate with Product Marketing and Sales Enablement on commercial narratives
- Align operational delivery packages with regional pricing structures
- Enforce data-backed operational guardrails for custom scoping requests
- Build relationships across commercial teams and Global Operations and Services
- Represent GO&S operations during commercial pipeline reviews
- Establish checkpoints in the pre-sales pipeline to prevent scoping errors
- Maintain standard pre-sales operational collateral, capability matrices, and SLA decks
- Track and report on metrics for deal quality, scoping compliance, and pipeline velocity
Requirements
- Bring 5 to 7 or more years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management
- Demonstrate experience working within SaaS or corporate travel ecosystems
- Possess background working alongside high-velocity commercial teams across multiple regions
- Show strong interpersonal, communication, negotiation, and relationship-building skills
- Demonstrate analytical skills involving historical support data, AI automation metrics, and capacity modeling
Core Skills
Frequently Asked Questions
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Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the employment type?
The role is full-time.
What salary does the position offer?
The source posting does not specify the salary.
What experience is required for this role?
Candidates must have 5 to 7 plus years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems.
Sample Interview Questions
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