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JamfSenior Manager, IT Enterprise Applications, Digital Workplace
Jamf is hiring a Senior Manager, IT Enterprise Applications, Digital Workplace to oversee the technology infrastructure that supports employee productivity and cross-functional collaboration. Jamf provides Apple…
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About This Role
Jamf is hiring a Senior Manager, IT Enterprise Applications, Digital Workplace to oversee the technology infrastructure that supports employee productivity and cross-functional collaboration. Jamf provides Apple device management solutions, enabling organizations to deploy, manage, and secure devices like Mac, iPad, iPhone, and Apple TV for over 75,000 global customers. In this leadership role, the successful candidate will own the technical architecture, roadmap, governance, and daily operations of Employee Experience and…
Job Description
Jamf is hiring a Senior Manager, IT Enterprise Applications, Digital Workplace to oversee the technology infrastructure that supports employee productivity and cross-functional collaboration. Jamf provides Apple device management solutions, enabling organizations to deploy, manage, and secure devices like Mac, iPad, iPhone, and Apple TV for over 75,000 global customers. In this leadership role, the successful candidate will own the technical architecture, roadmap, governance, and daily operations of Employee Experience and Service and Knowledge Management platforms, such as ServiceNow and Atlassian. This position suits an experienced IT leader who can manage vendor relationships, optimize SaaS budgets, and scale enterprise applications. The professional will recruit, mentor, and lead a technical team of developers, administrators, and architects, partnering closely with senior leadership on long-term strategy. Additionally, the role involves integrating workplace systems, adopting AI-powered tools such as Microsoft Copilot, Atlassian Rovo, and ServiceNow Now Assist, and guiding departments through major process updates.
Responsibilities
- Manage the architecture, technical roadmap, governance model, and day-to-day operations for Service and Knowledge Management and Employee Experience platforms like ServiceNow and Atlassian
- Lead, mentor, and develop a technical team of platform administrators, developers, and technical architects
- Direct platform delivery by prioritizing, planning, and releasing new enhancements and functionality
- Run platform governance and steering committees to align cross-departmental stakeholders on priorities and changes
- Act as the technical escalation point for critical service disruptions, resolving competing stakeholder, vendor, and cross-domain issues
- Oversee vendor contracts, licensing, budgets, and utilization tracking to optimize spending and limit SaaS sprawl
- Collaborate with Security, IT, and business partners to architect and govern automated workflows and integrations across workplace systems
- Lead the evaluation and rollout of AI-driven platform capabilities to automate manual tasks and boost team efficiency
Requirements
- At least 8 years of experience delivering and managing collaboration platforms and enterprise applications in a complex cross-functional IT setting
- Minimum 5 years of experience coordinating work across internal teams and external vendors, handling SaaS budgets, contracts, and license negotiations
- At least 3 years in a formal people-management capacity handling hiring, team development, and performance management
- Deep background in platform architecture with hands-on configuration and administration experience in ServiceNow or Atlassian
- Strong executive communication and stakeholder management abilities for technical and business audiences
Qualifications
- Experience architecting and governing complex enterprise IT platforms across multiple vendor ecosystems
- Experience building integrations and automated workflows between enterprise tools using identity providers and REST or SOAP APIs
- Practical experience using and evaluating AI tools to improve team efficiency
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or a combination of relevant education and experience
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Atlassian Certified Jira Administrator
Core Skills
Benefits
- Salary range of USD 154,000 to 216,000 per year, with base pay dependent on role scope, experience, skills, and geographic location
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting states that the position is remote.
What is the salary range for this role?
The national pay transparency range is USD 154,000 to 216,000 per year, varying based on location, experience, and other factors.
What management experience is required?
Candidates must have at least 3 years of formal people-management experience, including hiring, performance management, and team development.
How do I request accommodations for the application process?
Candidates needing assistance or accommodations for a disability or religious belief can contact their recruiter, recruiting coordinator, or email recruiting@jamf.com confidentially.
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