Remote opportunity at
ConnectWiseSenior Partner Success Manager
ConnectWise is hiring a remote Senior Partner Success Manager for a full-time position. ConnectWise operates as an international software organization supporting over 45,000 partners through a…
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About This Role
ConnectWise is hiring a remote Senior Partner Success Manager for a full-time position. ConnectWise operates as an international software organization supporting over 45,000 partners through a community-focused platform. In this role, the professional will apply industry knowledge to help partners maximize return on investment, encourage platform adoption, drive renewals, and expand the company footprint by maintaining relationships. The person in this position will create operational plans for the Partner Success…
Job Description
ConnectWise is hiring a remote Senior Partner Success Manager for a full-time position. ConnectWise operates as an international software organization supporting over 45,000 partners through a community-focused platform. In this role, the professional will apply industry knowledge to help partners maximize return on investment, encourage platform adoption, drive renewals, and expand the company footprint by maintaining relationships.
The person in this position will create operational plans for the Partner Success team, establish success metrics, handle complex escalations, and design scalable playbooks. Candidates should expect to travel 25 to 35 percent of the time to partner sites and IT Nation events, while communicating with company leadership.
Responsibilities
- Build operational plans for the Partner Success team and implement new standards or processes
- Assist the team with attention to detail and communicate with leadership when necessary
- Ensure partners gain maximum investment value, utilize all licenses, and achieve successful renewals
- Propose solutions to partner problems using the platform and business insights
- Manage communication with key partners and define success metrics aligned with customer needs
- Act as an escalation point for complex scenarios and drive timely resolutions
- Travel to partner locations and IT Nation events representing the organization
- Create scalable playbooks and processes for partner interactions
- Identify methods to improve cross-functional communication, prioritization, and continuous improvement
Requirements
- Manage large projects and processes independently with limited supervision
- Act as a recognized expert in the applicable work area
- Adapt situationally to new technologies and processes based on partner needs
- Demonstrate strong knowledge of cross-functional business processes and the IT Service Provider market
- Exhibit technical acumen and business management skills
- Resolve escalated situations while preserving positive partner relationships
- Bring at least 8 years of relevant experience
- Complete 25-35% travel as required
Qualifications
- Bachelor’s degree in a related field or equivalent business experience
- Master of Business Administration degree
- 5 or more years of experience in the SaaS industry
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote, though working conditions may depend on location and 25-35% travel may be required.
What is the employment type?
This is a full-time position.
What experience is required for the Senior Partner Success Manager role?
Candidates must have at least 8 years of relevant experience, with a Bachelor's degree in a related field or equivalent business experience. An MBA and 5+ years of SaaS industry experience are preferred.
What is the salary for this job?
The salary is not specified in the posting.
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