Remote opportunity at
PendoSenior Pre- & Post-Sales Customer Engineer, Enterprise
Pendo seeks a Senior Pre- and Post-Sales Customer Engineer to join its technical customer engagement team. Operating remotely within a West Coast territory, this full-time position…
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About This Role
Pendo seeks a Senior Pre- and Post-Sales Customer Engineer to join its technical customer engagement team. Operating remotely within a West Coast territory, this full-time position handles the entire technical lifecycle for major enterprise accounts, spanning pre-sales acquisitions, onboarding, implementation, expansion, and technical escalations. Founded in 2013 by former product managers, Pendo provides software that helps organizations understand and improve user experiences. The organization is backed by major institutions like…
Job Description
Pendo seeks a Senior Pre- and Post-Sales Customer Engineer to join its technical customer engagement team. Operating remotely within a West Coast territory, this full-time position handles the entire technical lifecycle for major enterprise accounts, spanning pre-sales acquisitions, onboarding, implementation, expansion, and technical escalations.
Founded in 2013 by former product managers, Pendo provides software that helps organizations understand and improve user experiences. The organization is backed by major institutions like Salesforce Ventures, Spark Capital, Battery Ventures, and Meritech.
This opportunity is well-suited for a proactive builder who thrives in ambiguity and relies heavily on artificial intelligence tools to accelerate daily workflows. The ideal professional acts as a strategic advisor, connecting technical implementation directly to measurable business outcomes such as client retention and return on investment. Responsibilities include running targeted product demonstrations, authoring implementation playbooks, troubleshooting intricate front-end obstacles, mentoring peers, and guiding strategic accounts toward long-term value realization.
Compensation for this role features an on-target earnings range between $193,393 and $241,742, distributed as a 70/30 base-to-variable split. The package includes robust United States benefits with employer-heavy coverage options, a strong 401(k) match, equity, and flexible time off.
Responsibilities
- Partner with Account Directors on pre-sales activities, identifying client pain points, delivering tailored demos, and leading technical evaluations.
- Manage onboarding and deployment for strategic enterprise accounts, creating customer-specific playbooks and guiding implementations.
- Drive expansion and adoption across underutilized features and new lines of business while diagnosing root causes when adoption stalls.
- Act as a technical escalation point for complex, ambiguous challenges across accounts before involving Product or Engineering teams.
- Author reusable frameworks, documentation, playbooks, and workflow improvements to elevate overall team capabilities.
- Leverage AI tools to accelerate content creation, automate workflows, and analyze account patterns.
Requirements
- Five to eight years of experience in a customer-facing technical role like Sales Engineering, Solutions Engineering, Technical Account Management, implementation, or solutions architecture.
- Extensive hands-on expertise with front-end web technologies including JavaScript, CSS, HTML, and REST APIs.
- Demonstrated track record of managing strategic enterprise accounts involving executive stakeholders and complex business requirements.
- Proven ability to navigate ambiguous problems involving multiple variables and tradeoffs.
- Experience connecting technical execution to metrics like ROI, expansion, and retention.
- Regular, integrated use of AI tools for workflow automation, account research, or content creation.
- Prior experience coaching or mentoring junior technical colleagues.
Qualifications
- Familiarity with Pendo, digital adoption platforms, product analytics, or in-app experience tools within enterprise environments.
- Hands-on background in mobile app development using React Native, Android, or Swift.
- Knowledge of data architecture, advanced analytics instrumentation, or machine learning and AI concepts.
- History of creating reusable processes or playbooks adopted by a wider organization.
Core Skills
Benefits
- On-target earnings between $193,393 and $241,742 with a 70/30 base-to-variable split
- United States benefits package featuring employer-heavy coverage with zero-dollar premium options
- Strong 401(k) matching program
- Company equity
- Flexible time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a remote role that supports a West Coast territory.
What is the compensation for this role?
The expected on-target earnings range is $193,393 to $241,742, utilizing a 70/30 base-to-variable compensation split.
What benefits are included?
Pendo offers U.S. benefits with employer-heavy coverage including $0 premium options, equity, a strong 401(k) match, and flexible time off.
How can applicants request accommodation during the hiring process?
Candidates needing assistance or reasonable accommodation due to a disability can send a request to accommodation@pendo.io.
Sample Interview Questions
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