Remote opportunity at
AlphaSenseSenior Program Manager, Revenue Operations
AlphaSense operates an AI-driven market intelligence platform trusted by financial and business organizations to streamline workflows and improve decision-making. The Revenue Operations team supports go-to-market functions…
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About This Role
AlphaSense operates an AI-driven market intelligence platform trusted by financial and business organizations to streamline workflows and improve decision-making. The Revenue Operations team supports go-to-market functions by optimizing processes and scaling systems to accelerate business growth. The company is currently hiring a Senior Program Manager to act as the program partner for the Customer Success Experience. In this position, the professional will manage change initiatives throughout the post-sales lifecycle, covering…
Job Description
AlphaSense operates an AI-driven market intelligence platform trusted by financial and business organizations to streamline workflows and improve decision-making. The Revenue Operations team supports go-to-market functions by optimizing processes and scaling systems to accelerate business growth. The company is currently hiring a Senior Program Manager to act as the program partner for the Customer Success Experience. In this position, the professional will manage change initiatives throughout the post-sales lifecycle, covering onboarding, adoption, and renewals, as well as enterprise-wide transformations.
The chosen candidate will guide programs from the initial request stage through business-as-usual handover, managing capacities, evaluating trade-offs, and confirming adoption. Responsibilities include assessing current systems, gathering cross-functional requirements, establishing timelines, coordinating with technical teams, and measuring performance against key targets. The role requires partnering closely with stakeholders across Customer Success, Sales, Finance, Marketing, Product, Legal, and Enablement departments.
Responsibilities
- Manage the delivery of Customer Success programs from requirements gathering and timelines to testing, quality control, training, and launch
- Meet with stakeholders from Customer Success, Support, Product, Finance, Legal, and Sales to translate business needs into deliverables
- Evaluate current workflows and systems to find improvement opportunities and implement scalable solutions
- Design and introduce new Customer Success operating models, playbooks, and standard operating procedures
- Collaborate with the Enablement team to guarantee that launched changes receive proper training and sustained usage
- Coordinate with technical owners, Salesforce administrators, and developers to track timelines and resources while resolving delays
- Lead stakeholder discussions to resolve disagreements and align multiple departments on project outcomes
- Track adoption rates and business outcomes to verify that delivered programs achieve their intended value
Requirements
- At least six years of professional experience within a revenue or customer-facing operations organization such as Customer Success, Account Management, Support, or Sales
- Background in delivering strategic initiatives and launching new technology, workflows, and processes in post-sales functions
- Experience building business cases, establishing KPIs, and gathering requirements across multiple departments
- Experience delivering operational changes within Salesforce and integrated applications alongside administrators and developers
- Hands-on experience utilizing Gainsight and Gong, including Gong for forecasting
- Demonstrated ability to set delivery schedules, align resources, and guide executive stakeholders through decision-making processes
Qualifications
- Familiarity with leveraging artificial intelligence tools to accelerate program delivery and enhance operational efficiency
Core Skills
Benefits
- Base compensation between USD 100,000 and 140,000 per year
- Potential equity offerings
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote work policy for this role?
The source posting lists the position as remote.
What is the employment type?
The position is a full-time role.
What is the salary range for the Senior Program Manager?
The base compensation ranges from USD 100,000 to 140,000 per year, with final offers depending on candidate experience and expertise, and potential equity included.
What core experience is required for this position?
Applicants must have six or more years of experience in a revenue or customer-facing operations environment, with demonstrated expertise in delivering strategic initiatives, managing Salesforce, and using tools like Gainsight and Gong.
Sample Interview Questions
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