Remote opportunity at
NEC Software Solutions (India)Senior Service Designer
This senior service design role sits at NEC Software Solutions in the United Kingdom. The posting calls it hybrid and gives a salary of £46,000 to…
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About This Role
This senior service design role sits at NEC Software Solutions in the United Kingdom. The posting calls it hybrid and gives a salary of £46,000 to £65,000, depending on location and experience. The post is part of NEC Digital Studio, a people-first studio that designs and builds services for government, healthcare, housing, charities and private organisations. The main task is creating end-to-end services grounded in evidence and designed to be…
Job Description
This senior service design role sits at NEC Software Solutions in the United Kingdom. The posting calls it hybrid and gives a salary of £46,000 to £65,000, depending on location and experience. The post is part of NEC Digital Studio, a people-first studio that designs and builds services for government, healthcare, housing, charities and private organisations.
The main task is creating end-to-end services grounded in evidence and designed to be inclusive and accessible. The designer leads multidisciplinary teams and client stakeholders through intricate projects where self-direction and project management count. Some clients are new to user-centred design, so part of the job is explaining and championing that way of working.
The position also covers leading projects, managing and developing colleagues in the service design team, helping set how the studio's disciplines collaborate, and supporting new business by spotting prospects and contributing to proposals and pitches. Service designers meet weekly to share work and discuss methods, and they work closely with interaction designers, content designers and developers.
Candidates should bring solid experience in delivering service design. The posting values strengths in systems thinking, research, facilitation, visual and written communication, prototyping, stakeholder management and working to GDS principles. The studio puts emphasis on accessibility, digital inclusion and co-designing with participants.
Responsibilities
- Produce end-to-end service designs that are evidence-based, inclusive and accessible.
- Guide multidisciplinary teams and clients through complex service projects.
- Advocate for user-centred design with clients who are new to it.
- Manage and develop team members, including appraisals and career development.
- Help shape how the studio's disciplines work together and how it delivers accessible design.
- Identify client opportunities and contribute to proposals and pitches.
Requirements
- Substantial experience delivering service design projects.
- Existing right to work in the UK and ability to travel within the country, backed by documentary proof.
- Security clearance (SC) required for the role.
- Offers depend on satisfactory references and health screening, and a DBS check may apply depending on the role.
Qualifications
- Systems thinking, including mapping strategies, systems and scenarios with teams and clients.
- Working alongside user researchers to surface the factors that shape a service.
- Running engaging workshops and communicating clearly with clients and colleagues.
- Visual communication, including drawing, sketching or graphic work.
- Organisational design and prototyping, both online and offline.
- Knowledge of GDS principles, including involvement in service assessments.
Core Skills
Benefits
- Company-funded private medical cover, with optional family cover at extra cost.
- 25 days of paid holiday, plus the ability to buy or sell some days.
- Life insurance of four times base salary, paid by NEC, with extra cover available at added cost.
- Group pension with employer contributions of up to 8.5 percent.
- Flexible benefits to fit individual needs.
- Free access to LinkedIn Learning.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role hybrid or remote?
The posting describes the role as hybrid and based in the United Kingdom.
What is the salary?
The posting lists a salary of £46,000 to £65,000, subject to location and experience.
What do I need to submit when applying?
The posting asks for a CV, a cover letter of up to 1,000 words explaining your fit and interest in the role, and a copy of your portfolio.
Is security clearance required?
Yes, the posting states that SC clearance will be required for the role.
Sample Interview Questions
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