Remote opportunity at
AdaSenior Solutions Architect
Ada operates as an artificial intelligence customer service firm that builds an automation platform helping enterprises deliver personalized and instant client interactions. The organization functions as…
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About This Role
Ada operates as an artificial intelligence customer service firm that builds an automation platform helping enterprises deliver personalized and instant client interactions. The organization functions as a pioneer in applying artificial intelligence to customer support, having backed billions of interactions for major brands since its establishment in 2016. The solutions department at Ada designs customized integrations connecting the organization's artificial intelligence agent to external business systems. The company is currently…
Job Description
Ada operates as an artificial intelligence customer service firm that builds an automation platform helping enterprises deliver personalized and instant client interactions. The organization functions as a pioneer in applying artificial intelligence to customer support, having backed billions of interactions for major brands since its establishment in 2016.
The solutions department at Ada designs customized integrations connecting the organization's artificial intelligence agent to external business systems. The company is currently hiring a Senior Solutions Architect to serve as a technical advisor to enterprise clients and sales teams throughout the entire customer lifecycle, from early pre-sales discussions through post-launch optimization.
This professional will evaluate client technical landscapes, shape architecture plans to boost automated resolution rates, and work alongside solutions consultants on complex transactions. Responsibilities include running technical deep dives, mapping out integrations for tools like CRMs and contact centers using APIs and SDKs, building functional proofs of concept, and guiding them to production alongside engineering colleagues.
Ideal candidates possess extensive experience in client-facing technical roles within the software industry, strong knowledge of integration patterns and authentication protocols, and familiarity with artificial intelligence platforms. The position is structured as a remote, full-time opportunity offering unlimited vacation, health coverage, wellness accounts, flexible scheduling, and dedicated remote work budgets.
Responsibilities
- Collaborate with solutions consultants on complex sales cycles by defining deliverable technical architectures.
- Facilitate technical discussions with client engineering and business leaders to translate goals into concrete technical requirements.
- Architect system integrations linking artificial intelligence agents to third-party databases, CRMs, contact centers, knowledge bases, and business intelligence tools using APIs, SDKs, and MCP.
- Develop working proofs of concept and steer them toward production launches alongside software engineers.
- Provide ongoing technical guidance to the customer success group for strategic accounts to optimize artificial intelligence performance.
Requirements
- Minimum of six years working in client-facing technical positions such as solution architect, integration engineer, sales engineer, or technical consultant at a software or consulting firm.
- Demonstrated background building technical architectures utilizing REST APIs, SDKs, webhooks, and event-driven patterns.
- Practical knowledge of authentication mechanisms including OAuth 2.0 and JWT, handling personally identifiable information, and designing for rate limits and scale.
- Experience operating as the technical lead during complex business-to-business sales engagements.
- Familiarity working with conversational artificial intelligence platforms or intelligent agents in a customer-facing capacity.
- Coding proficiency in Python or JavaScript, experience with cloud infrastructure on AWS, and familiarity with coding agents like Claude Code or Codex.
Qualifications
- Prior exposure to enterprise platforms such as Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle.
- Direct hands-on experience utilizing MCP or artificial intelligence agent tooling.
Core Skills
Benefits
- Unlimited vacation policy
- Comprehensive benefits package including extended health coverage, dental, vision, travel, and life insurance
- Wellness account for personal lifestyle and health investments
- Employee and family assistance plan
- Flexible work schedule
- Remote-first work environment with options to utilize local hubs
- Learning and development budget
- Work from home equipment budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this is a remote-first role with options to work from home or at local hubs.
What employment type is this role?
This is a full-time, permanent position.
What is the salary for this position?
The salary is not stated in the job posting.
What experience level is required?
Candidates must have at least six years of experience in a customer-facing technical role like a solution architect, integration engineer, or sales engineer at a software or consulting company.
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