Remote opportunity at
AdaPresales Consultant
Ada is hiring a remote Presales Consultant to join the North American Solutions Consulting team. In this position, the professional acts as the technical voice for…
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About This Role
Ada is hiring a remote Presales Consultant to join the North American Solutions Consulting team. In this position, the professional acts as the technical voice for key sales deals, partnering with Account Managers and Account Executives to conduct discovery sessions with customer service leaders. The role involves designing automation solutions, building customized and prospect-branded product demonstrations across voice, email, and chat, and helping clients understand the business value of generative…
Job Description
Ada is hiring a remote Presales Consultant to join the North American Solutions Consulting team. In this position, the professional acts as the technical voice for key sales deals, partnering with Account Managers and Account Executives to conduct discovery sessions with customer service leaders. The role involves designing automation solutions, building customized and prospect-branded product demonstrations across voice, email, and chat, and helping clients understand the business value of generative artificial intelligence.
Established in 2016, Ada provides an artificial intelligence customer service platform designed to resolve automation-heavy conversations for enterprise clients. The company relies on its solutions team to lead technical evaluations, manage proofs of concept, complete security questionnaires and requests for proposals, and transition closed accounts smoothly to the professional services division. Additionally, the consultant relays recurring product feedback from the field directly to the engineering and product groups.
The role suits individuals with professional experience in presales engineering or solutions consulting who possess a strong technical background in APIs and software-as-a-service integrations, alongside an understanding of large language models and artificial intelligence applications.
Responsibilities
- Manage technical ownership for a North American book of Account Managers and Account Executives starting in the first quarter
- Partner on discovery calls to analyze client operational challenges and demonstrate automation capabilities
- Construct tailored, prospect-branded product demonstrations across chat, email, and voice channels
- Develop reusable demo assets for the broader team
- Drive technical evaluations and proofs of concept to convert prospective buyers
- Deliver technical scoping handoffs to the professional services team for rapid product launches
- Complete technical responses for requests for proposals and security questionnaires
- Channel field-identified product gaps into input for the product and engineering departments
Requirements
- Possess three to five years of experience in presales, solutions consulting, or presales engineering
- Demonstrate a track record of winning deals through value communication and differentiation
- Maintain a strong comprehension of artificial intelligence technologies including generative models and LLMs
- Show technical proficiency with SaaS platforms such as Zendesk, HubSpot, Salesforce, and Shopify, alongside APIs and integration methods
- Exhibit exceptional relationship-building, storytelling, and communication skills
Core Skills
Benefits
- Unlimited vacation policy
- Extended health coverage, dental, vision, travel, and life insurance
- Wellness account for lifestyle and well-being investments
- Employee and family assistance plan
- Flexible work schedule
- Remote-first work environment with options to work from a local hub
- Learning and development budget
- Work from home equipment budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote-first work environment with options to work from home or at a local hub.
What is the employment type?
The position is a full-time, permanent role.
What level of experience is required?
Candidates must have three to five years of experience in presales, solutions consulting, or presales engineering.
What is the salary for this role?
The salary is not specified in the job posting.
Sample Interview Questions
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