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TwilioPresales Engineer
Twilio is seeking a Presales Engineer for the South EMEA region to support its mission of shaping the future of communications and empowering developers worldwide. Operating…
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About This Role
Twilio is seeking a Presales Engineer for the South EMEA region to support its mission of shaping the future of communications and empowering developers worldwide. Operating in a remote-first environment, this position focuses on securing technical wins and optimal product fits for customers across new business and strategic segments. The role suits an energetic and creative problem solver who can engage comfortably with CEOs or sketch API flows with software…
Job Description
Twilio is seeking a Presales Engineer for the South EMEA region to support its mission of shaping the future of communications and empowering developers worldwide. Operating in a remote-first environment, this position focuses on securing technical wins and optimal product fits for customers across new business and strategic segments. The role suits an energetic and creative problem solver who can engage comfortably with CEOs or sketch API flows with software engineers.
In this position, the professional will collaborate closely with account executives to drive technical discovery, propose architectures, deliver demonstrations, and build strong customer trust. Responsibilities span across conducting proof-of-concepts, responding to RFPs, designing documentation, and mentoring junior team members. The candidate will act as a trusted advisor, translating complex customer needs into innovative product solutions.
Twilio values diverse backgrounds and encourages candidates to apply even if their career paths are nontraditional. The role requires significant technical expertise, excellent communication abilities, and familiarity with software development or telecommunications. While the company is remote-first, employees may occasionally report in person for team gatherings, off-sites, or customer meetings, and this specific position involves approximately 35 percent travel.
Responsibilities
- Partner with Account Executives on pre-sales activities including opportunity qualification, demonstrations, and Proof-of-Concepts
- Lead technical and product sales to help customers achieve success and guide them on API utilization
- Establish status as a trusted advisor by uncovering customer technical pain points through discovery
- Design, present, and demonstrate innovative solutions that address complex business challenges
- Build and present interactive customer product demonstrations showcasing communications products
- Contribute to the internal Presales Engineering community through knowledge sharing and material creation
- Mentor less experienced members of the Presales Engineering team
Requirements
- Over 8 years of pre-sales experience selling complex technical products or over 10 years of professional experience supporting technical products with customer-facing delivery or consulting experience
- Exceptional communication and presentation skills with the ability to convey complex topics to varied audiences
- Proficiency in understanding customer communications needs and guiding them to technical solutions
- Software development experience or working knowledge in backend technologies like Java, C#, Node.js, Python, or PHP
- Web development familiarity including JavaScript, HTML/CSS, and frontend frameworks such as React, Vue.js, or Angular
- Experience building applications utilizing REST APIs
- Prior background working in Telecom, SIP, Contact Center, or Security
- Familiarity with sales methodologies
Qualifications
- Bachelor’s or Master’s degree in a technical discipline like Engineering, Mathematics, or Computer Science, or equivalent practical experience
- Familiarity with cloud platforms including Amazon Web Services, Google Cloud, and Microsoft Azure along with cloud application architecture
- Experience working with customers located in the South region
- Proficiency in speaking French, Spanish, or Italian
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Support for employee volunteering and donation efforts
Frequently Asked Questions
What is the remote work policy for this Presales Engineer role?
Twilio is a remote-first company, and this role is based remotely in the UK, Ireland, or Spain. However, employees may occasionally report in person for team gatherings, functional off-sites, or customer meetings.
How much travel is required for this position?
Approximately 35% travel is anticipated for this role to facilitate in-person connections with customers and team members.
Is the salary specified in the job posting?
No, the salary is not stated in the source posting.
What education or background is required?
Candidates must have either 8 plus years of pre-sales experience selling complex technical products or 10 plus years of professional experience supporting technical products with customer-facing delivery or consulting experience. Additionally, a technical bachelor's or master's degree in engineering, mathematics, computer science, or equivalent practical experience is required.
Sample Interview Questions
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