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WizSenior Solutions Support Engineer - US East
Wiz is seeking a Senior Solutions Support Engineer to join its global team on a remote basis within the US East region. Operating within the cloud…
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About This Role
Wiz is seeking a Senior Solutions Support Engineer to join its global team on a remote basis within the US East region. Operating within the cloud and AI security sector, Wiz provides a platform that connects code, cloud, and runtime contexts, supported by Google Threat Intelligence and Security Operations. In this position, the engineer delivers technical support for the Wiz product suite, resolving customer inquiries through troubleshooting, debugging, networking, and…
Job Description
Wiz is seeking a Senior Solutions Support Engineer to join its global team on a remote basis within the US East region. Operating within the cloud and AI security sector, Wiz provides a platform that connects code, cloud, and runtime contexts, supported by Google Threat Intelligence and Security Operations. In this position, the engineer delivers technical support for the Wiz product suite, resolving customer inquiries through troubleshooting, debugging, networking, and system administration. The role involves acting as a subject matter expert, guiding colleagues in case management, building automated solutions to scale support operations, and participating in after-hours on-call rotations. Candidates must maintain availability during standard 9-6 EST/EDT working hours and satisfy specific U.S. person definitions under EAR and ITAR regulations.
Responsibilities
- Manage, investigate, and resolve technical problems reported by customers regarding the Wiz product
- Determine when customer issues require strategic or technical escalation
- Act as a subject matter expert on core technologies associated with the product line
- Coach and mentor colleagues on technical skills and case management practices
- Develop and distribute training materials and content for team members
- Take part in an on-call rotation to handle weekend, holiday, and after-hours coverage
- Coordinate and track incident management requests submitted to the product and engineering groups
- Build and deploy automated solutions to scale support operations
Requirements
- Available to work from 9 to 6 EST or EDT
- Seven or more years of practical, technical experience in a customer-facing environment, technical support, customer support, or system administration
- At least three years of working experience with cloud technologies such as GCP, AWS, and Azure
- Minimum of two years of hands-on work with Kubernetes solutions including EKS, GKS, and AKS
- Demonstrated ability to debug or read code in Python, Java, Shell, JavaScript, or JSON
- Familiarity with Linux operating system environments and command-line tools
- Must meet the ITAR 120.15 and EAR part 772 definition of a U.S. person and live in the contiguous United States
- Must have legal authorization to work in the United States without visa sponsorship
Qualifications
- Three or more years of practical technical escalation support experience in a Tier 2 or Tier 3 setting or a related customer-facing role
- Two or more years of deep architectural and technical proficiency in cloud, security, and networking technologies like GCP, AWS, and Azure
Core Skills
Benefits
- Base salary
- Bonus
- Equity
- Benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting specifies that the role is remote and applicants must reside in the contiguous United States while meeting U.S. person definitions under EAR and ITAR regulations.
What is the salary range for this position?
The base salary range is between $150,000 and $205,000 USD per year, with additional compensation including bonus, equity, and benefits.
What are the core working hour expectations?
Candidates must be comfortable working standard hours from 9:00 AM to 6:00 PM EST or EDT.
Does Wiz provide visa sponsorship for this role?
No, applicants must already possess the legal right to work in the country without needing visa sponsorship.
Sample Interview Questions
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