Remote opportunity at
Kong Inc.Senior SRE, Managed Gateways
Kong Inc., known as the AI Connectivity Company, is hiring a remote Senior Site Reliability Engineer for its Managed Gateways product line. This position centers on…
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About This Role
Kong Inc., known as the AI Connectivity Company, is hiring a remote Senior Site Reliability Engineer for its Managed Gateways product line. This position centers on a fast-growing SaaS offering that handles multi-cloud environments across Amazon Web Services, Google Cloud Platform, and Microsoft Azure. The person in this role will handle two primary functions: leading platform reliability and partnering directly with enterprise clients through onboarding and implementation. Responsibilities include designing…
Job Description
Kong Inc., known as the AI Connectivity Company, is hiring a remote Senior Site Reliability Engineer for its Managed Gateways product line. This position centers on a fast-growing SaaS offering that handles multi-cloud environments across Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
The person in this role will handle two primary functions: leading platform reliability and partnering directly with enterprise clients through onboarding and implementation. Responsibilities include designing scalable systems, managing the operational lifecycle, creating self-service developer tooling, and serving as the technical escalation point for complex accounts, primarily supporting the North America customer base.
Candidates do not need to meet every single criterion to apply. The company seeks individuals who demonstrate strong technical capabilities in specific areas and an interest in others.
Responsibilities
- Lead, mentor, and guide a team of Site Reliability Engineers working on Managed Gateway offerings
- Design and build scalable, fault-tolerant, cloud-native systems utilizing Kubernetes, Golang, and major cloud providers
- Manage the complete operational lifecycle from proactive monitoring and alerts to incident handling and blameless post-mortems
- Build automation, self-service tools, and efficient workflows for API gateway management
- Establish, monitor, and report on key service level objectives and indicators
- Prevent technical debt and promote architectural standards to improve system resilience
- Partner with Product, engineering, and Customer Success teams to shape product roadmaps and verify operational readiness
- Work directly with enterprise clients alongside professional services and customer success during end-to-end cloud gateway onboarding
- Translate complex, multi-cloud customer setups into production-ready deployments and document recurring patterns into playbooks
Requirements
- Extensive background as a Site Reliability Engineer focusing on distributed and highly available systems
- Deep expertise in Kubernetes and cloud-native architecture across multiple public cloud platforms such as AWS, GCP, and Azure
- Proficiency in Golang or related modern programming languages for building automation and tools
- Demonstrated history of developing and supporting CI/CD pipelines and infrastructure as code like Terraform or Ansible
- Thorough knowledge of logging, monitoring, and alerting platforms including Prometheus, Grafana, ELK stack, or Datadog
Qualifications
- Background working with managed services, API gateways, or similar network infrastructure
- Familiarity with service mesh technologies such as Istio and Linkerd
- Experience managing databases for high-throughput systems like PostgreSQL and Cassandra
- Contributions to open-source SRE projects or tools
- Relevant cloud certifications including AWS Certified DevOps Engineer or CKA
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the salary range for this job?
The salary is specified as USD 165,000 to 185,000 per year.
What employment type is this role?
The employment type is full-time.
What experience is required for applicants?
Applicants need extensive SRE experience with distributed systems, deep expertise in Kubernetes and multi-cloud environments, proficiency in Golang or similar languages, CI/CD and infrastructure as code experience, and knowledge of monitoring systems.
Sample Interview Questions
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