Remote opportunity at
New Era TechnologyService Coordinator
New Era Technology is hiring a full-time Service Coordinator to operate in a continuous 24/7 service environment. This remote position involves coordinating routine and urgent field…
Career Tools
About This Role
New Era Technology is hiring a full-time Service Coordinator to operate in a continuous 24/7 service environment. This remote position involves coordinating routine and urgent field service requests from initiation through resolution, communicating with customers and technicians, and maintaining detailed records. The weekly schedule for this role is Wednesday through Sunday, from 5:00 AM to 2:00 PM Central Time. This role suits self-motivated individuals who possess strong organizational capabilities, sound…
Job Description
New Era Technology is hiring a full-time Service Coordinator to operate in a continuous 24/7 service environment. This remote position involves coordinating routine and urgent field service requests from initiation through resolution, communicating with customers and technicians, and maintaining detailed records. The weekly schedule for this role is Wednesday through Sunday, from 5:00 AM to 2:00 PM Central Time.
This role suits self-motivated individuals who possess strong organizational capabilities, sound independent judgment, and adaptability for managing time-sensitive tasks. The position requires a quiet dedicated workspace with a dependable internet connection. Candidates must be authorized to work in the United States without visa sponsorship.
Responsibilities
- Receive, review, and prioritize incoming service requests according to urgency, customer needs, and service level agreements
- Source and schedule qualified field technicians and vendors while verifying rates, availability, and required tools
- Monitor work orders throughout the service lifecycle from dispatch to arrival, progress, and final completion
- Manage communications with customers, vendors, technicians, and internal teams regarding schedules and updates
- Maintain accurate records of work order details, technician timestamps, and associated charges
- Collaborate with team members to balance workloads, share responsibilities, and handle handoffs between shifts
Requirements
- High School diploma or equivalent
- At least one year of previous customer service experience
- Dependable attendance and ability to work shifts including evenings, weekends, and holidays
- Quiet dedicated workspace with a reliable internet connection
- Legal authorization to work in the United States without current or future employer sponsorship
Qualifications
- One or more years of experience in scheduling, dispatch, service coordination, customer support, or a related field
- Working knowledge of Microsoft 365 applications
Core Skills
Benefits
- Full medical, dental, and vision benefits
- 401K match
- 28 paid time off days including company holidays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the position is remote and requires a dedicated quiet workspace with a dependable internet connection.
What are the working hours for this role?
The expected hours are full-time, 40 hours per week, scheduled from Wednesday to Sunday between 5:00 AM and 2:00 PM Central Time.
What experience is required to apply?
Applicants need a High School diploma or equivalent alongside a minimum of one year of prior customer service experience.
Does the company provide visa sponsorship?
No, this position is not eligible for visa sponsorship, and candidates must be legally authorized to work in the United States.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.