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NewRocketServiceNow Lead Engineer - ITOM
NewRocket, a global pure-play ServiceNow partner, is looking for a remote ServiceNow Lead Engineer with ITOM experience. As an AI-first Elite ServiceNow Partner, the organization helps…
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About This Role
NewRocket, a global pure-play ServiceNow partner, is looking for a remote ServiceNow Lead Engineer with ITOM experience. As an AI-first Elite ServiceNow Partner, the organization helps enterprise leaders navigate change and scale using the Now Platform. In this position, the engineer will guide clients through ITOM processes, lead and mentor software engineering team members, and implement customizations using internal code standards. This role suits an experienced professional who thrives in…
Job Description
NewRocket, a global pure-play ServiceNow partner, is looking for a remote ServiceNow Lead Engineer with ITOM experience. As an AI-first Elite ServiceNow Partner, the organization helps enterprise leaders navigate change and scale using the Now Platform. In this position, the engineer will guide clients through ITOM processes, lead and mentor software engineering team members, and implement customizations using internal code standards.
This role suits an experienced professional who thrives in a fast-paced environment and possesses a strong background in ITOM implementations, configurations, and technical design. The employee will interface with key stakeholders, IT teams, and end-users to gather system requirements, handle integrations, and manage peer reviews. NewRocket provides official ServiceNow training to help staff earn multiple certifications.
Responsibilities
- Interface with end-users, IT teams, and key stakeholders to gather systems requirements for ITOM
- Customize ServiceNow applications and facilitate the rollout of new modules and application UI
- Configure workflows, work orders, transfer orders, inventory, and technician locations
- Utilize Flow Designer, business rules, scripting, logic implementations, and web service integrations via REST and SOAP
- Mentor project crew members by managing peer reviews and providing technical guidance
- Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
- Participate in user acceptance testing for maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to the assigned scope
- Align with existing ServiceNow technical leads to ensure consistent map and event work
- Maintain operational documentation and SOPs to minimize support risk and inefficiency
Requirements
- Five or more years of experience supporting the implementation, administration, configuration, or development of ServiceNow in ITOM
- Experience with system integrations using mid servers, cloud-to-cloud connections, Web Services Integration such as SOAP and REST, and data extraction technologies like JDBC, ODBC, or ETL integrations
- Knowledge of ServiceNow scripting aspects, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Qualifications
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience
- Willingness to continue education within the ServiceNow platform to complete competency certifications and module accreditations
- ITIL Foundation certification
- ServiceNow CSA certification
- ServiceNow CAD certification
Core Skills
Benefits
- Official ServiceNow training to achieve multiple certifications
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that the role is remote.
What is the employment type?
The posting specifies that this is a full-time position.
What salary is offered for this role?
The salary is not stated in the job posting.
What level of experience is required?
Candidates must have five or more years of experience supporting the implementation, administration, configuration, or development of ServiceNow in ITOM.
What education or certifications are preferred?
Preferred qualifications include a four-year undergraduate degree in a related technical field, ITIL Foundation, ServiceNow CSA, and ServiceNow CAD certifications.
Sample Interview Questions
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