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NewRocketServiceNow Senior Platform Architect - ITOM
NewRocket is seeking a remote ServiceNow Senior Platform Architect with ITOM expertise to join its global crew. As an AI-first Elite ServiceNow Partner, NewRocket advises enterprise…
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About This Role
NewRocket is seeking a remote ServiceNow Senior Platform Architect with ITOM expertise to join its global crew. As an AI-first Elite ServiceNow Partner, NewRocket advises enterprise leaders on the Now Platform by combining industry expertise, human-centered design, and enterprise-grade AI. In this position, the platform architect will lead, coach, and mentor a team of software engineers delivering professional services to clients. The role involves gathering system requirements from end-users, IT…
Job Description
NewRocket is seeking a remote ServiceNow Senior Platform Architect with ITOM expertise to join its global crew. As an AI-first Elite ServiceNow Partner, NewRocket advises enterprise leaders on the Now Platform by combining industry expertise, human-centered design, and enterprise-grade AI. In this position, the platform architect will lead, coach, and mentor a team of software engineers delivering professional services to clients.
The role involves gathering system requirements from end-users, IT teams, and key stakeholders, while guiding clients through technical solutions for their business needs. The professional will customize ServiceNow applications, facilitate new module rollouts, configure user interfaces and workflows, manage service maps, and handle integrations via REST and SOAP web services. Ideal candidates thrive in strategic planning, resource coordination, and fast-paced environments, and are willing to pursue ongoing platform education and certifications.
NewRocket provides official training to help staff earn multiple certifications, along with onboarding support and clear expectations for success. The organization is committed to maintaining a diverse, inclusive, and equal opportunity workplace.
Responsibilities
- Interface with end-users, IT teams, and key stakeholders to gather systems requirements for the ITOM experience
- Guide customers through understanding technical solutions matching their business requirements
- Customize ServiceNow applications and facilitate the rollout of new applications and modules
- Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations
- Implement solutions utilizing Flow Designer, business rules, scripting, integrations, and logic
- Configure integrations between ServiceNow and other applications using REST and SOAP web services
- Mentor project crew members by managing peer reviews and offering technical guidance
- Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
- Participate in user acceptance testing for resulting maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to the assigned scope
- Maintain operational documentation and standard operating procedures to reduce support risk and inefficiency
Requirements
- Eight or more years of experience supporting the implementation, administration, configuration, and development of ServiceNow in ITOM
- Experience with system integrations using MID servers and cloud-to-cloud methods
- Experience working with web services integration such as SOAP and REST, as well as bi-directional automated integrations
- Knowledge of data extraction technologies including JDBC, ODBC, or ETL integrations
- Proficiency in all aspects of ServiceNow scripting such as Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- Willingness and ability to continue education within the ServiceNow platform and complete competency certifications and module accreditations
Qualifications
- Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated equivalent work experience
- ITIL Foundation certification
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
Core Skills
Benefits
- Official ServiceNow training to achieve multiple certifications
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the employment type?
The employment type is full-time.
What salary does this role offer?
The salary is not stated in the job posting.
What certifications are preferred for this role?
Preferred certifications include ITIL Foundation, ServiceNow CSA, and ServiceNow CAD.
Sample Interview Questions
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