Opportunity at
SutherlandShaw: Hiring Consultant - Customer Service
Sutherland is hiring customer service consultants for its Shaw site in the Philippines. Consultants answer inbound calls, respond to questions about products and services, process payments,…
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About This Role
Sutherland is hiring customer service consultants for its Shaw site in the Philippines. Consultants answer inbound calls, respond to questions about products and services, process payments, perform general account maintenance, and may offer upsells.
Job Description
Sutherland is hiring customer service consultants for its Shaw site in the Philippines. Consultants answer inbound calls, respond to questions about products and services, process payments, perform general account maintenance, and may offer upsells.
Responsibilities
- Answer inbound customer calls
- Respond to questions about products and services
- Process payments and perform general account maintenance
- Offer upsells where encouraged
Requirements
- High school diploma or GED
- Ability to perform at a high level on high-volume inbound calls
- Excellent verbal and written communication with proficient reading
Qualifications
- Multitasking across several applications
- Experience with CRM applications is preferred
- Basic PC keyboarding and Microsoft Office skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in Shaw, Philippines.
What education is required?
A high school diploma or GED is required.
Is a salary stated?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.