Remote opportunity at
RacknerSoftware Automation & Platform Engineer — Federal Health IT
Rackner is seeking a Software Automation & Platform Engineer — Federal Health IT to work remotely within the United States on a full-time basis. This role…
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About This Role
Rackner is seeking a Software Automation & Platform Engineer — Federal Health IT to work remotely within the United States on a full-time basis. This role focuses on designing and advancing automation capabilities to improve enterprise technology operations, streamline workflows, and enhance federal health IT service delivery. In this position, the engineer will transform manual operations into reliable workflows across ServiceNow, enterprise integrations, and modern delivery platforms. The individual will…
Job Description
Rackner is seeking a Software Automation & Platform Engineer — Federal Health IT to work remotely within the United States on a full-time basis. This role focuses on designing and advancing automation capabilities to improve enterprise technology operations, streamline workflows, and enhance federal health IT service delivery.
In this position, the engineer will transform manual operations into reliable workflows across ServiceNow, enterprise integrations, and modern delivery platforms. The individual will collaborate with architecture, engineering, security, and operations teams to modernize legacy systems, tackle integration hurdles, and implement measurable service enhancements. Key duties involve assessing automation opportunities, maintaining a prioritized backlog, building ServiceNow workflows via Flow Designer and Integration Hub, and writing REST API integrations.
This role suits professionals with a background in software or platform engineering who want to tackle operational challenges in federal healthcare technology. Candidates must meet eligibility criteria for a Tier 3 federal background investigation. Rackner provides a comprehensive benefits package including insurance coverage, a 401(k) plan with matching, paid time off, professional development support, home-office equipment, and wellness reimbursement programs.
Responsibilities
- Assess automation potential utilizing operational data, service trends, and stakeholder feedback to maintain a prioritized backlog
- Design, test, and improve ServiceNow workflows using Flow Designer and Integration Hub, including request catalogs and self-service forms
- Build and maintain REST API integrations connecting ServiceNow with authorized enterprise systems
- Engineer and refine GitLab CI/CD pipelines and infrastructure-as-code solutions with built-in testing, quality checks, and security practices
- Incorporate authorized AI-assistant capabilities with ServiceNow case creation and knowledge resources under specific security and operational guidelines
- Troubleshoot technical issues, validate integration modifications, and implement enhancements for better reliability and performance
- Run controlled releases and pilot programs alongside authorized stakeholders, tracking results against approved criteria and providing rollback support
Requirements
- Have at least 4 years of professional platform engineering or software engineering experience
- Possess practical background in building automation with ServiceNow Flow Designer and Integration Hub
- Demonstrate experience utilizing GitLab CI/CD and infrastructure as code
- Show proficiency in developing or deploying REST API integrations
- Meet eligibility standards for a Tier 3 federal background investigation
Qualifications
- Hold a ServiceNow Certified Application Developer (CAD) credential
- Bring familiarity with Microsoft Power Platform
- Have experience building or integrating AI-driven workflows, including large language models or retrieval-augmented generation systems within secure settings
- Bring background in supporting software automation, enterprise integrations, or platform engineering within federal technology or similarly regulated sectors
Core Skills
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan featuring company matching contributions
- Paid time off and paid holidays
- Professional development and company-backed certification support
- Home-office equipment and remote-work assistance
- Fitness and wellness reimbursement plans
- Weekly pay and company team gatherings
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this position is remote within the United States.
What is the employment type?
The job is listed as full-time.
What background investigation is required?
Candidates must be eligible for a Tier 3 federal background investigation.
What is the salary for this role?
The salary is not stated in the job posting.
Sample Interview Questions
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