Remote opportunity at
House RxSoftware Engineer II - Support
House Rx is hiring a Software Engineer II - Support to work remotely on making specialty medications more accessible and affordable for patients. This role focuses…
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About This Role
House Rx is hiring a Software Engineer II - Support to work remotely on making specialty medications more accessible and affordable for patients. This role focuses on investigating and solving production issues, shipping fixes across the technology stack, and building tooling to reduce future support volume. The person in this position will handle engineering escalations, perform database modifications, and maintain internal troubleshooting documentation. Responsibilities also include monitoring system performance, taking…
Job Description
House Rx is hiring a Software Engineer II - Support to work remotely on making specialty medications more accessible and affordable for patients. This role focuses on investigating and solving production issues, shipping fixes across the technology stack, and building tooling to reduce future support volume.
The person in this position will handle engineering escalations, perform database modifications, and maintain internal troubleshooting documentation. Responsibilities also include monitoring system performance, taking part in on-call rotations, evaluating pull requests from peers, and partnering with product and engineering teams to resolve underlying product gaps.
The role suits a professional who has a strong technical foundation and values software craft. Candidates should be comfortable navigating unfamiliar codebases, utilizing AI tooling efficiently, and balancing risk when modifying production environments. House Rx operates as a remote-first company with a collaborative culture, supported by investors such as Bessemer Venture Partners and First Round Capital.
Responsibilities
- Prioritize and resolve user-facing software bugs using TypeScript, Node, and React
- Execute database modifications in Postgres to unblock workflows
- Collaborate with product and engineering groups to address root causes of product gaps
- Document troubleshooting procedures and solutions for the support knowledge base
- Track system performance and identify potential issues using Grafana and Sentry
- Take part in escalation and on-call rotations to manage incident resolutions
- Review peer pull requests to provide feedback on correctness, risk, and maintainability
- Scope and deliver engineering projects aimed at eliminating recurring escalations
Requirements
- Have three years of experience building and maintaining production software
- Possess a degree in computer science or a related field
Qualifications
- Familiarity with TypeScript, Node, React, and Postgres
- Experience using Grafana and Sentry for system monitoring
- Ability to leverage AI tooling and agents while maintaining high code quality
Core Skills
Benefits
- Flexible paid time off
- Generous parental leave
- Comprehensive healthcare, vision, and dental benefits
- Competitive salary and equity stake
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, House Rx is a remote-first company.
What is the salary range for this role?
The expected full-time base salary ranges from $130,000 to $150,000 per year, depending on factors such as experience, knowledge, and skills.
What are the primary experience requirements?
Candidates must have three years of experience building and maintaining production software and hold a degree in computer science or a related field.
What additional compensation is offered?
Actual compensation packages may include equity, paid time off, and benefits alongside the base salary.
Sample Interview Questions
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