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WizSolutions Support Engineer - US East
Wiz seeks a Solutions Support Engineer - US East to deliver technical assistance to customers using its cloud and AI security platform. Operating globally, the firm…
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About this role
Solutions Support Engineer - US East at Wiz is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 126,000 - 172,000/yr. It was posted on Oct 28, 2026. This listing is paused and not taking applications at the moment.
Job Description
Wiz seeks a Solutions Support Engineer - US East to deliver technical assistance to customers using its cloud and AI security platform. Operating globally, the firm enables organizations to secure infrastructure and code by integrating cloud environments into a single context, with backing from Google.
In this position, you will resolve complex technical problems by applying networking, debugging, and system administration skills. The role involves managing support escalations, coordinating incidents with engineering teams, and developing automated solutions to scale support operations. You will also participate in an on-call rotation covering after-hours, weekends, and holidays.
This full-time, remote position requires candidates to reside in the contiguous United States and maintain availability from 9 AM to 6 PM EST. Applicants must qualify as a U.S. person under EAR part 772 and ITAR 120.15 definitions and have authorization to work without visa sponsorship.
Responsibilities
- Deliver technical support for the Wiz product suite
- Investigate and resolve customer issues utilizing collaboration and troubleshooting procedures
- Determine when technical or strategic case escalations are necessary
- Open, oversee, and coordinate incident management tickets with product and engineering departments
- Build and deploy automated solutions to scale support capabilities
- Take part in an on-call rotation for weekend, holiday, and after-hours coverage
Requirements
- Available to work from 9 AM to 6 PM EST
- At least 5 years of technical experience in customer support, system administration, technical support, or related customer-facing capacities
- Minimum 2 years of working knowledge with cloud platforms such as AWS, Azure, and GCP
- At least 1 year of hands-on experience in building, managing, and deploying production-grade Kubernetes clusters and custom applications
- Capability to read or debug code in Python, Java, Shell, JavaScript, or JSON
- Familiarity with the Linux operating system and command-line tools
- Meet the EAR part 772 and ITAR 120.15 definition of a U.S. person
- Reside in the contiguous United States
Qualifications
- Experience working with DevOps technologies
- Familiarity with GraphQL or REST APIs
- Knowledge of foundational web technologies like DNS, HTTP, and HTML
- Comprehension of networking concepts including TCP/IP, routing, VPNs, VLANs, peering, and load balancing
- Understanding of relational databases
Core Skills
Benefits
- Base salary ranging from $126,000 to $172,000 USD per year
- Bonus compensation
- Equity
- Benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote, though applicants must reside within the contiguous United States.
What is the salary range for this role?
The base salary ranges from $126,000 to $172,000 USD per year, with additional compensation including bonus, equity, and benefits.
Are there specific citizenship or residency requirements?
Yes, candidates must meet the EAR part 772 and ITAR 120.15 definition of a U.S. person, which includes U.S. citizens, permanent residents, or protected persons, and live in the contiguous United States.
Does Wiz offer visa sponsorship for this position?
No, visa sponsorship is not offered for this role.
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