Remote opportunity at
PacvueSr. Customer Success Manager
Pacvue is a commerce media operating system that manages advertising spend across more than 100 global retail media networks, supporting over 70,000 brands and agencies with…
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About This Role
Pacvue is a commerce media operating system that manages advertising spend across more than 100 global retail media networks, supporting over 70,000 brands and agencies with real-time data and artificial intelligence. The organization is currently seeking a remote Sr. Customer Success Manager to join its team on a full-time basis. In this role, the individual will oversee a designated portfolio of enterprise accounts, acting as the primary point of contact…
Job Description
Pacvue is a commerce media operating system that manages advertising spend across more than 100 global retail media networks, supporting over 70,000 brands and agencies with real-time data and artificial intelligence. The organization is currently seeking a remote Sr. Customer Success Manager to join its team on a full-time basis. In this role, the individual will oversee a designated portfolio of enterprise accounts, acting as the primary point of contact and cultivating meaningful client relationships.
This position is well-suited for a professional with a background in digital advertising who thrives in a fast-paced, startup-style setting and possesses strong analytical capabilities. The Sr. Customer Success Manager will independently guide account strategies, facilitate growth through new product adoption, and serve as an escalation point for client concerns. Furthermore, the professional will contribute to internal workflow enhancements and collaborate with various internal departments, including product, engineering, and training teams, to ensure client success and provide valuable insights for platform improvements.
Responsibilities
- Deliver high-quality technical support and service to drive customer success
- Develop and execute account plans to foster expansion into new products and markets
- Own broader account strategy development independently for priority clients
- Act as the primary escalation point for client issues and resolve matters independently
- Serve as an internal resource on platform capabilities and the retail media landscape
- Partner with the training and education team to create product onboarding and educational content
- Identify process improvement opportunities to enhance existing workflows
- Educate platform users regarding software features and updates
- Troubleshoot software functions and upgrade issues
- Share client feedback and insights with the research and development team to inform feature enhancements
- Generate product reports and document software errors for developers
Requirements
- Bring approximately five or more years of experience in digital or search advertising and platform management
- Have at least two years of experience working with ecommerce advertising platforms such as Amazon, Walmart, Instacart, Pacvue, Criteo, or CitrusAds
- Demonstrate strong analytical skills and moderate Excel capabilities
- Possess solid interpersonal skills and a customer service-focused attitude
- Demonstrate the ability to handle ambiguity and operate in a fast-paced environment
Qualifications
- Prior experience with Pacvue is strongly preferred
- Familiarity with the Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings
- Exposure to social commerce platforms like TikTok
- Background in customer success, consulting services, or pre-sales expertise
Core Skills
Benefits
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, and HSA with employer contribution
- Life Insurance and Pet Insurance
- 401(k) with Employer Match
- Up to 2 days of paid time off to volunteer with a 501(c) organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot
- Additional annual bonus compensation through an incentive plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position is remote.
What is the salary range for the Sr. Customer Success Manager role?
The annual base salary range is $90,000 to $110,000, and the position is also eligible for additional annual bonus compensation through an incentive plan.
What level of experience is required for this role?
The posting typically requires five or more years of digital or search advertising and platform experience, along with at least two years of experience in ecommerce advertising platforms like Amazon, Walmart, Instacart, Pacvue, Criteo, or CitrusAds.
What employment type is this?
This is a full-time employment opportunity.
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