Remote opportunity at
Chime Financial, IncSr. Instructional Designer, Learning Operations
Chime Financial, Inc. seeks a remote Sr. Instructional Designer, Learning Operations to join its Operations and Member Experience Learning & Development team. Operating as a financial…
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About This Role
Chime Financial, Inc. seeks a remote Sr. Instructional Designer, Learning Operations to join its Operations and Member Experience Learning & Development team. Operating as a financial technology company rather than a bank, the organization provides user-friendly digital tools to help millions of members manage their finances. In this position, the instructional designer will craft learning strategies and multi-modality training content for contact center agents across business partner organizations, acting as…
Job Description
Chime Financial, Inc. seeks a remote Sr. Instructional Designer, Learning Operations to join its Operations and Member Experience Learning & Development team. Operating as a financial technology company rather than a bank, the organization provides user-friendly digital tools to help millions of members manage their finances. In this position, the instructional designer will craft learning strategies and multi-modality training content for contact center agents across business partner organizations, acting as a consultant for the Disputes Experience department.
This role is well-suited for analytical and creative problem solvers who possess a strong interest in customer service and thrive in a fast-paced environment. The professional taking on this position will manage the complete lifecycle of educational programs, utilizing data analytics to measure training effectiveness and enhance agent performance. Daily responsibilities involve collaborating alongside subject matter experts and stakeholders to build engaging materials ranging from self-paced modules to instructor-led sessions, while incorporating artificial intelligence tools to accelerate development outcomes.
Full-time employees have access to comprehensive health, financial, and wellbeing benefits, along with paid parental leave, flexible time off, and wellness stipends. Candidates must be prepared to travel domestically and internationally approximately ten percent of the time.
Responsibilities
- Serve as a learning consultant for the Disputes Experience business line to establish training strategies that support operational goals
- Partner with teammates, stakeholders, and subject matter experts to pinpoint educational needs and targets
- Assess program efficacy using data analytics to find ways to improve agent skills and output
- Develop engaging, multi-modality course content incorporating adult learning principles and design methodologies
- Manage end-to-end creation of learning materials, assets, and assessments
- Incorporate current trends and artificial intelligence applications into the workflow to maintain high learning quality
Requirements
- At least 7 years of background in creating multi-modality learning solutions such as eLearning, video, and instructor-led courses
- Expertise in adult learning theory and instructional design methodologies across various formats
- Experience analyzing source material to build design documents for developers
- Practical use of AI tools in daily workflows to scale learning outputs
- Familiarity with agile and waterfall development methodologies
- Data analysis proficiency for designing evaluation strategies aligned with business targets
- Hands-on creation of blended learning programs using at least two authoring applications like Articulate 360, Camtasia, Adobe Captivate, or Canva
- Willingness to travel domestically and internationally around 10 percent of the time
Qualifications
- Background driving business results through vendor partnerships and contact centers
- Adeptness in graphic design, audio production, and video production
Core Skills
Benefits
- Comprehensive health, financial, and wellbeing coverage
- Generous vacation policy and paid company holidays
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Annual wellness stipend
- Subsidized commuter benefits and backup care for children, elders, and pets where eligible
- Family planning reimbursement
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role at Chime Financial, though it requires approximately 10 percent domestic and international travel.
What is the salary for the Sr. Instructional Designer position?
The base salary range offered for this role is $116,000 to $160,000 USD, with actual pay varying based on location, skills, and experience.
What employment type is this?
This is a full-time employment position.
What kind of experience is required for this role?
Candidates need 7 or more years of experience designing and developing multi-modality learning solutions, along with subject matter expertise in adult learning theory and instructional design.
Sample Interview Questions
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