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DataikuSr Technical Account Manager - East
Dataiku is recruiting a Senior Technical Account Manager for the East region of the United States. The company presents its product as an orchestration layer placed…
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About This Role
Dataiku is recruiting a Senior Technical Account Manager for the East region of the United States. The company presents its product as an orchestration layer placed over data stacks, cloud setups and AI tools, helping enterprises run AI with central governance. In this role the TAM acts as a senior technical adviser for a limited group of strategic customers, roughly four accounts per TAM. The TAM coordinates with Customer Success…
Job Description
Dataiku is recruiting a Senior Technical Account Manager for the East region of the United States. The company presents its product as an orchestration layer placed over data stacks, cloud setups and AI tools, helping enterprises run AI with central governance. In this role the TAM acts as a senior technical adviser for a limited group of strategic customers, roughly four accounts per TAM.
The TAM coordinates with Customer Success staff to set priorities and engagement plans, tracks milestones with the Customer Success Manager, gives regular status updates, and spots and reduces risks early. The scope covers platform architecture for first deployments and expansions, upgrades, security, data management, compute resources, MLOps and monitoring. It also includes helping clients troubleshoot their setups, passing feature requests to product and R&D, and advising technology leaders on companion tools. The TAM contributes to Field Engineering through documentation and peer training.
The ideal candidate is an experienced architect who is at ease with client work before and after the sale, and who can speak with a client CTO as readily as with a client administrator at the command line. The hiring process has several steps: an introductory call with Technical Recruiting, a video call with the USA TAM Director, a take-home technical assessment, a team debrief, and a final conversation with the company's global field engineering VP.
Responsibilities
- Set near- and long-term priorities and an engagement plan with clients and the Customer Success team
- Manage milestones alongside the Customer Success Manager and contribute to deliverables
- Give regular status updates and address issues and risks early
- Keep central technical records for each client and help shape account strategy
- Advise on architecture for deployments, expansions and upgrades
- Advise on good practice for usage, security, data management, compute, MLOps and monitoring
- Help clients troubleshoot their implementations
- Log feature requests and pass them to product and R&D
- Advise client technology leaders on companion technologies and strategy
- Support newer approaches such as edge computing, deep learning and advanced MLOps
- Improve team documentation and coach colleagues
Requirements
- Seven or more years in a technical position that faces customers
- Comfort and confidence in client conversations
- Ability to work both before and after the sale
- Strong Linux administration skills, including networking
- Working knowledge of authentication and authorization systems such as LDAP, Kerberos, Active Directory and IAM
- Hands-on experience with AWS, Azure or GCP
- Hands-on Kubernetes setup, administration, troubleshooting and tuning
- Practical work with Hadoop and/or Spark, covering setup, administration and tuning
Qualifications
- Experience with Python
- Some knowledge of Java
- Some knowledge of MLOps
Core Skills
Benefits
- Stock options
- Health coverage for medical, dental and vision care, plus flexible spending accounts and pre-tax commuter benefits
- A 401(k) with company match
- Paid vacation and sick leave, plus paid parental leave
- Employer-paid disability coverage
- Additional health and wellbeing perks, which the company may change
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The title names the East region and the posting is limited to US candidates, but the listing is tagged on-site. The posting does not name a specific office.
What pay range is listed?
The posting lists a US base pay range of 150,000 to 200,000 USD. It says final pay depends on location, internal equity, education, skills and experience, and may include commission.
What experience is required?
Seven or more years in a technical role that works directly with customers, with strong Linux administration, cloud, Kubernetes and Hadoop or Spark experience.
How is the hiring process structured?
It includes an introductory call with Technical Recruiting, a video call with the USA TAM Director, a take-home assessment, a team debrief and a last step with the company's global field engineering head.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
