Remote opportunity at
CrowdstrikeSr. Technical Account Manager - Public Sector/Gov
CrowdStrike is seeking a Senior Technical Account Manager specializing in the public sector and government to join its team on a remote basis. As a global…
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About This Role
CrowdStrike is seeking a Senior Technical Account Manager specializing in the public sector and government to join its team on a remote basis. As a global cybersecurity leader founded in 2011, the company develops advanced AI-native platforms designed to stop breaches and process massive volumes of distributed events daily. This position focuses on delivering proactive technical support and guidance to premium support accounts, functioning as a key customer advocate bridging…
Job Description
CrowdStrike is seeking a Senior Technical Account Manager specializing in the public sector and government to join its team on a remote basis. As a global cybersecurity leader founded in 2011, the company develops advanced AI-native platforms designed to stop breaches and process massive volumes of distributed events daily. This position focuses on delivering proactive technical support and guidance to premium support accounts, functioning as a key customer advocate bridging internal stakeholders with clients ranging from security operations center frontline staff up to executive leadership.
This role is well-suited for a self-motivated professional with strong customer service abilities, technical problem-solving capabilities, and a commitment to continuous learning. Responsibilities include managing customer onboarding, coordinating resolution for escalated cases, performing periodic health checks, supporting account expansion alongside sales teams, and utilizing AI tools to streamline processes. Candidates must be prepared to undergo government-mandated background checks and fingerprinting, and may need to travel up to 25 percent of the time.
Responsibilities
- Act as the primary technical point of contact and supplement existing customer support teams
- Onboard new clients onto company platforms and conduct regular health checks
- Advocate for customer needs by documenting feedback for internal company stakeholders
- Engage with personnel across client organizations from frontline workers to executive leadership
- Investigate technical inquiries promptly and provide actionable recommendations
- Manage escalated support cases and direct cross-functional groups toward resolution
- Produce knowledge base documentation to share new insights across the organization
- Spot renewal risks and collaborate internally to secure successful renewals
- Assist sales representatives in identifying opportunities for account expansion
Requirements
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security, and modern infrastructures
- Strong customer service and communication skills
- Demonstrated problem-solving abilities and a collaborative mindset
- Willingness to travel up to 25 percent
- Experience using AI technologies to optimize workflows and decision-making
- Ability to periodically complete and pass government-required background and fingerprint checks
Qualifications
- Bachelor’s Degree in Computer Science or equivalent experience
- CISSP or ITIL Certification
- Three or more years of customer success, support, or technical account management experience within a SaaS environment
- In-depth proficiency in Linux and macOS platforms
- Familiarity with Python scripting and REST APIs
Core Skills
Benefits
- Market-leading compensation and equity awards
- Physical and mental wellness programs
- Competitive vacation time and holiday observances
- Paid parental and adoption leave
- Professional development opportunities for all employees
- Access to employee networks, geographical groups, and volunteer programs
- Comprehensive benefits package including health insurance and a 401(k) plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for this position?
The base salary ranges from $110,000 to $160,000 per year, with eligibility for bonuses, equity grants, and a comprehensive benefits package.
Is this role remote?
Yes, the posting specifies that the employment type is full-time and remote.
What travel is required for this role?
The position requires the ability to travel up to 25 percent of the time.
Are there special background check requirements?
Yes, candidates must periodically undergo and pass additional background and fingerprint checks that align with government customer requirements.
Sample Interview Questions
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