Remote opportunity at
Axon SpainSr Technical Support Representative
Axon Spain seeks a Sr Technical Support Representative to operate remotely out of Canada. The employer focuses on safety and justice technology, building a comprehensive ecosystem…
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About This Role
Axon Spain seeks a Sr Technical Support Representative to operate remotely out of Canada. The employer focuses on safety and justice technology, building a comprehensive ecosystem of devices and cloud software intended to protect life. This position reports directly to the Senior Manager of Technical Support and involves assisting customers via phone, email, and chat. The selected candidate will manage inbound support requests, troubleshoot technical problems following escalation guidelines, and…
Job Description
Axon Spain seeks a Sr Technical Support Representative to operate remotely out of Canada. The employer focuses on safety and justice technology, building a comprehensive ecosystem of devices and cloud software intended to protect life.
This position reports directly to the Senior Manager of Technical Support and involves assisting customers via phone, email, and chat. The selected candidate will manage inbound support requests, troubleshoot technical problems following escalation guidelines, and record all completed tasks in the CRM tool.
The role suits a systematic problem-solver capable of meeting performance and quality objectives while building expertise in the Axon Fusus platform.
Responsibilities
- Provide assistance to customers through telephone, email, and chat communication channels
- Master the Axon Fusus solution, encompassing all applications, APIs, and future developments
- Collaborate with industry-standard VMS, Linux networking utilities, and IP cameras
- Partner with the Implementation team to support geospatial configurations for clients
- Diagnose and resolve incoming support tickets while adhering to escalation guidelines
- Log all executed work inside the CRM support application
- Engage in sponsored training and certifications to enhance technical competencies
Requirements
- Minimum of 1 year of working background in information systems and networking
- Demonstrated expertise with enterprise network gear, setup, and data flow
- Must pass a Criminal Justice Information Services background evaluation and sustain confidential RCMP Clearance
- Legal eligibility to operate in a firearms environment if required
Qualifications
- Familiarity with security camera technologies alongside VMS, DVR, and NVR platforms
- Completed or ongoing college degree focusing on a technical field
- Professional credentials such as Network+, Security+, or Linux+
Core Skills
Benefits
- Competitive salary range between $24.34 and $38.94 CAD per hour
- 401k retirement plan featuring an employer match
- Discretionary paid time off and paid parental leave
- Medical, dental, and vision insurance coverage
- Fitness programs along with emotional and mental wellness support
- Learning and development opportunities alongside Employee Resource Groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote out of Canada.
What is the pay rate for this job?
The base pay range is $24.34 to $38.94 CAD per hour, with actual pay depending on factors like level, function, training, experience, and geographic market.
What background checks are required?
Candidates must pass a Criminal Justice Information Services background check and maintain confidential and highly RCMP Clearance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.