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WiseStaff Researcher - Grow
Wise is looking for a Staff User Researcher to join its Grow squad located in London. This on-site role focuses on rethinking how users can earn…
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About This Role
Wise is looking for a Staff User Researcher to join its Grow squad located in London. This on-site role focuses on rethinking how users can earn returns on their money across various currencies, goals, and risk appetites. The position suits an experienced UX professional who can balance hands-on investigation with strategic leadership across cross-functional teams. As part of the organization's mission to create an open, fair, and human financial system,…
Job Description
Wise is looking for a Staff User Researcher to join its Grow squad located in London. This on-site role focuses on rethinking how users can earn returns on their money across various currencies, goals, and risk appetites. The position suits an experienced UX professional who can balance hands-on investigation with strategic leadership across cross-functional teams.
As part of the organization's mission to create an open, fair, and human financial system, the person in this role will guide research priorities, influence senior leaders, and shape product development. Key responsibilities involve conducting both generative and evaluative studies, leveraging AI tools to speed up delivery, and mentoring non-researchers to maintain high investigative standards.
Candidates should bring a strong background in tech industry UX research, combined with expertise in mixed-methods work and impactful storytelling. This position is embedded directly within the team's daily workflow, making it unsuitable for those seeking an arm's-length consulting approach or candidates whose background is strictly in market research or academia.
Responsibilities
- Determine research priorities and direction aligned with squad and business goals
- Lead complex evaluative and generative research studies
- Balance long-term vision with near-term learning needs across quarters
- Shape current and future product design through research insights
- Negotiate with squads and senior leaders to encourage user-centred decision making
- Utilize AI tools to accelerate research delivery
- Coach non-researchers to execute quality research independently
Requirements
- Demonstrable experience leading UX research within the technology and product industry
- Experience with mixed-method research
- Track record of scaling research influence across teams and senior stakeholders
- Experience mentoring or coaching others in research
- Ability to work embedded in a squad's day-to-day operations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is based in London and is on-site.
What is the salary for this position?
The source posting does not specify the salary for this role.
What kind of experience is required for this role?
Applicants must have demonstrable experience leading UX research within the tech and product industry, a background in mixed-method research, and prior experience mentoring others in research.
Is market research experience sufficient for this position?
No, the posting notes that this role is likely not suitable if your experience is primarily in market research or academia.
Sample Interview Questions
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