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TwilioStrategic Account Executive
Twilio is seeking a Strategic Account Executive to support its expansion in Japan by driving the growth of existing customer accounts. Operating under a remote-first model…
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About this role
Strategic Account Executive at Twilio is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Nov 5, 2026. This listing is paused and not taking applications at the moment.
Job Description
Twilio is seeking a Strategic Account Executive to support its expansion in Japan by driving the growth of existing customer accounts. Operating under a remote-first model based in Japan, this position focuses on building comprehensive territory plans, executing up-sell and cross-sell strategies, and collaborating with internal teams including marketing, product management, partner management, and solution engineering. The accounts span diverse industries such as retail, financial services, manufacturing, transportation, the public sector, independent software vendors, system integrators, and technology startups.
The ideal candidate will engage with application owners, product managers, line of business executives, and C-level leaders. This role requires occasional in-person attendance for team gatherings, functional off-sites, or client meetings, along with up to 50 percent travel. Twilio values diverse career backgrounds and encourages applicants who bring fresh perspectives to the organization.
Responsibilities
- Develop and execute comprehensive territory plans and account winning strategies to maximize the expansion of existing customer business
- Partner with internal stakeholders to align on shared objectives, define strategies, and secure required support
- Manage sales pipelines, forecast revenues, track deal opportunities, and maintain SFDC as the accurate source of truth
- Act as a spokesperson for the corporate story, mission, vision, and values when interacting with clients, prospective buyers, and external partners
Requirements
- Minimum of five years of combined high-touch sales experience targeting Japanese customers
- Native level Japanese language communication skills
- Business level English proficiency for reading and written communication
- Demonstrated history of business growth, strategy formulation, and execution
- Challenger mindset focused on acquiring new business and expanding customer accounts
- Proven capability to engage and build partnerships with business and technical leaders
Qualifications
- Extensive background working with telecom carriers, operators, or global communication platforms
- Experience in Software, SaaS, CPaaS, or CCaaS incorporating AI capabilities
- Fluent verbal communication skills in English
- Cloud technology sales background across IaaS, PaaS, virtualization, and security
- Experience partnering with system integrators, resellers, and value-added resellers for broad customer coverage
Core Skills
Benefits
- Competitive financial compensation
- Generous paid time off
- Ample parental leave and wellness leave
- Comprehensive healthcare coverage
- Retirement savings program
- Support for employee community volunteering and donation initiatives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is remote and based in Japan, though up to 50 percent travel is anticipated for customer meetings and relationship building.
What travel is required for this role?
Approximately up to 50 percent travel is anticipated to connect in person with customers and team members.
Is salary information provided in the posting?
The posting does not specify the salary, though it notes that competitive pay is offered.
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