Remote opportunity at
LaunchDarklyStrategic Customer Success Manager
LaunchDarkly is seeking a remote Strategic Customer Success Manager to join the go-to-market team and act as the primary post-sales liaison for clients. This position suits…
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About This Role
LaunchDarkly is seeking a remote Strategic Customer Success Manager to join the go-to-market team and act as the primary post-sales liaison for clients. This position suits individuals with a passion for DevOps and software development who possess a strong commercial aptitude. In this role, you will guide new and expanding clients through platform adoption, onboard new accounts, manage risk, and drive revenue through renewals and upsells. LaunchDarkly provides a software…
Job Description
LaunchDarkly is seeking a remote Strategic Customer Success Manager to join the go-to-market team and act as the primary post-sales liaison for clients. This position suits individuals with a passion for DevOps and software development who possess a strong commercial aptitude. In this role, you will guide new and expanding clients through platform adoption, onboard new accounts, manage risk, and drive revenue through renewals and upsells.
LaunchDarkly provides a software platform designed to help developers release features more quickly and safely, control user experiences through targeted rollouts, and avoid major outages during technology migrations.
Responsibilities
- Manage new customer onboarding from the initial sales handoff to product activation, including creating success plans and tracking ongoing adoption
- Identify and mitigate adoption risks or churn signals by collaborating with the account team
- Deliver expert guidance on platform implementation and adoption best practices
- Identify opportunities for clients to purchase extra services, products, and features
- Establish executive relationships and cultivate customer champions to leverage success metrics
- Own renewal quotas, manage forecasting weekly, and collaborate with sales and deal desks to secure agreements
Requirements
- Minimum of 5 years of experience in a customer-facing role such as account management, implementation, onboarding, or customer/partner success
- Demonstrated history of surpassing targets and managing retention quotas for renewals
- Familiarity with technical products, particularly when interacting with developers or technical personas
- Capability to manage projects and hold both clients and internal teams accountable to a schedule
Qualifications
- Background working within the DevOps industry
- Training in sales methodologies like MEDDIC or Command of the Message
Core Skills
Benefits
- Restricted Stock Units
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly indicates the role is remote.
What is the salary range for this job?
Compensation varies by geographic zone for Level 4. Zone 1 ranges from $171,200 to $235,400, Zone 2 ranges from $154,100 to $211,860, and Zone 3 ranges from $145,500 to $200,090.
What experience is required for this role?
Candidates must have at least five years of experience in a client-facing position such as customer success, onboarding, implementation, or account management, alongside a history of meeting retention quotas.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.