Remote opportunity at
BoulevardSupport Engineer
Boulevard is an organization operating a client experience platform designed specifically for self-care enterprises like salons, barbershops, spas, and medspas. Founded with the mission to modernize…
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About This Role
Boulevard is an organization operating a client experience platform designed specifically for self-care enterprises like salons, barbershops, spas, and medspas. Founded with the mission to modernize appointment-based businesses, the company builds software that aids these entities in scaling their operations and enhancing customer satisfaction. As a Support Engineer at Boulevard, you will operate in a remote capacity to manage advanced technical inquiries, handle escalations, and bridge the gap between customer…
Job Description
Boulevard is an organization operating a client experience platform designed specifically for self-care enterprises like salons, barbershops, spas, and medspas. Founded with the mission to modernize appointment-based businesses, the company builds software that aids these entities in scaling their operations and enhancing customer satisfaction.
As a Support Engineer at Boulevard, you will operate in a remote capacity to manage advanced technical inquiries, handle escalations, and bridge the gap between customer support and engineering teams. This position is suitable for a technically proficient individual who enjoys balancing hands-on problem solving, writing scripts, and designing internal tooling with cross-functional collaboration. You will embed yourself within the development lifecycle to identify supportability issues proactively, maintain developer APIs, and act as a domain specialist.
The role involves working alongside a small team of domain owners and leadership to improve overall product quality and support efficiency. Compensation for this position includes an annual base salary range of $122,000 to $165,000 for candidates residing in New York City, the San Francisco Bay Area, and Seattle, and $113,000 to $153,000 for all other U.S. locations. Additional offerings include variable compensation eligibility, equity participation, medical, dental, vision, life, and disability coverage, parental leave, flexible paid time off, and remote work stipends.
Responsibilities
- Manage top-tier technical escalations through to final resolution
- Handle developer support inquiries regarding APIs and the developer environment
- Collaborate with Support, Success, Onboarding, and Engineering departments via Slack and weekly meetings
- Participate in the development cycle to catch potential supportability issues before feature deployment
- Serve as the primary domain expert for designated areas of the platform
- Develop internal tools, scripts, and automations to expand customer service capabilities and help product support scale independently
- Analyze incident patterns to anticipate risks and implement preventative measures
Requirements
- Minimum of four years of experience in technical support, solutions engineering, or a customer-facing engineering capacity within a fast-paced SaaS organization
- Proficiency in SQL, APIs including REST, cURL, and Postman, log analysis, and debugging techniques
- Experience building and maintaining internal tools or scripts utilizing Python, JavaScript, or comparable languages
- Demonstrated history of managing a technical system or domain end-to-end, covering documentation, escalations, and cross-functional teamwork
- Familiarity with sprint planning and standard engineering rituals
- Ability to communicate complex technical details clearly to varied audiences while mentoring others
Qualifications
- Prior background working with point-of-sale systems, payment platforms, or hardware-integrated software
- Experience using ticketing and service software like Jira, Zendesk, and Intercom
- Familiarity with low-code and automation tools such as Retool, Zapier, and n8n
- Knowledge of software development best practices, CI/CD pipelines, agile scrum, and git or GitHub
- Understanding of SaaS architecture encompassing back-end and front-end development
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience
Core Skills
Benefits
- Competitive base pay with eligibility for performance bonuses
- Equity participation for full-time personnel
- Comprehensive medical coverage with up to 100 percent employer premium coverage and 75 percent dependent coverage
- Annual employer contribution of $1,200 toward eligible Health Savings Account plans
- Fully covered dental, vision, life, and disability insurance policies
- Twelve weeks of fully paid U.S. parental leave
- Flexible paid time off along with 10 U.S. company holidays
- Home office setup allowance of $200 and a monthly work-from-home reimbursement of $50
- Quarterly Boulevard Bucks stipend of $200
- Access to One Medical membership and an Employee Assistance Program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote with support including a home office setup allowance and a monthly work-from-home reimbursement.
What is the salary range for this role?
The anticipated base salary ranges from $122,000 to $165,000 per year for candidates in NYC, the SF Bay Area, and Seattle. For all other U.S. locations, the base salary range is $113,000 to $153,000 per year. Additional variable compensation and equity may also be available.
What experience is required to apply?
Applicants must have at least 4 years of experience in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company, along with working knowledge of SQL, APIs, logs, debugging methods, and scripting in Python or JavaScript.
What employment type is this position?
The posting specifies that this is a full-time position.
Sample Interview Questions
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