Opportunity at
RenmoneyTeamlead, Contact Center
This full-time, on-site Team Lead role for the Contact Center at Renmoney in Nigeria leads and supports a team of customer service agents. The lead is…
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About This Role
This full-time, on-site Team Lead role for the Contact Center at Renmoney in Nigeria leads and supports a team of customer service agents. The lead is responsible for meeting service level targets across calls, email, chat and social media, coaching agents with structured feedback and finding process improvements. The role balances company policy with customer benefit in everyday decisions.
Job Description
This full-time, on-site Team Lead role for the Contact Center at Renmoney in Nigeria leads and supports a team of customer service agents. The lead is responsible for meeting service level targets across calls, email, chat and social media, coaching agents with structured feedback and finding process improvements. The role balances company policy with customer benefit in everyday decisions.
Responsibilities
- Lead, coach and develop customer service agents against defined KPIs
- Track individual and team performance and give real-time feedback
- Ensure service level targets are met across all channels
- Identify service gaps and implement corrective actions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
The posting lists Nigeria with an on-site working arrangement.
Which KPIs does the role manage?
The posting refers to average handle time, first contact resolution, CSAT and SLA adherence.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
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