Opportunity at
FigmaTechnical Quality Specialist
Figma is seeking a Technical Quality Specialist to join its Product Support team on a full-time basis. In this role, you will help users navigate the…
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About This Role
Figma is seeking a Technical Quality Specialist to join its Product Support team on a full-time basis. In this role, you will help users navigate the platform, resolve technical issues, and improve the overall customer experience. Figma provides a collaborative design platform that enables teams to build products together through brainstorming, prototyping, and coding tools. This position is well-suited for someone with a strong background in software testing and user…
Job Description
Figma is seeking a Technical Quality Specialist to join its Product Support team on a full-time basis. In this role, you will help users navigate the platform, resolve technical issues, and improve the overall customer experience. Figma provides a collaborative design platform that enables teams to build products together through brainstorming, prototyping, and coding tools.
This position is well-suited for someone with a strong background in software testing and user support who thrives in a fast-paced setting. You will serve as the main point of contact for complex technical problems, acting as a bridge between users and internal engineering groups. The job involves managing support channels, diagnosing system issues across multiple platforms, and advocating for product enhancements.
Figma expects team members to be adaptable and resilient when handling shifting priorities. Responsibilities include working across various product domains such as billing and account management, contributing to community support channels, and occasionally working weekends or holidays. The person hired will also help create documentation and recommend process improvements.
Responsibilities
- Diagnose complex product bugs by building deep expertise in the platform and user workflows
- Interact with users daily through chat, email, and video calls to resolve difficult problems
- Engage with the community on social media and public platforms for social support
- Lead end-to-end troubleshooting as the primary contact, partnering with product and engineering teams to drive fixes
- Support customers across multiple product areas including account management and billing
- Provide occasional weekend or holiday coverage for global support operations
- Suggest tooling and process upgrades to improve bug management
- Create internal and customer-facing documentation and training materials as a subject matter expert
- Share trend insights with product and engineering teams to advocate for improvements
Requirements
- Have at least four years of experience in a support or quality assurance environment for a technical software-as-a-service product
- Demonstrate experience working closely with product and engineering teams
- Possess troubleshooting and debugging practice across Windows, Mac, iOS, and Android platforms
- Show consultative communication abilities to explain complex concepts to both technical and non-technical audiences
- Display resilience, adaptability, and motivation to collaborate amid change and ambiguity
Qualifications
- Experience utilizing design applications such as Figma, Framer, Sketch, or Adobe Suite
- Proficiency in reading and writing Spanish, Portuguese, Japanese, Korean, German, or French
Core Skills
Benefits
- Health, dental, and vision coverage
- Retirement plans with company contributions
- Parental leave and family planning assistance
- Mental health and wellness programs
- Paid time off and company sick days
- Paid holidays and company recharge days
- Cell phone and home internet reimbursements
- Lifestyle spending accounts
- Equity options and annual bonus plans
Frequently Asked Questions
What is the employment type for this position?
This is a full-time role.
Where is the job located?
The position is based in Austin, though the posting notes it can be held from one of Figma's US hubs or remotely in the United States.
What is the salary for the Technical Quality Specialist role?
The exact salary is not stated in the source posting, but the hourly base pay range is listed as $45.20 to $80.30 USD, with actual compensation determined by qualifications, market demands, and location.
What experience is required to apply?
Applicants must have four or more years of experience working in a quality assurance or support environment for a technical SaaS product.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.