Remote opportunity at
insightsoftwareTechnical Support Engineer
insightsoftware, which builds software for reporting, analytics and performance management, is hiring a Technical Support Engineer for its equity management platform. The software manages equity compensation…
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About This Role
insightsoftware, which builds software for reporting, analytics and performance management, is hiring a Technical Support Engineer for its equity management platform. The software manages equity compensation and supports financial disclosures for brokers, transfer agents, corporate staff, auditors and finance teams. The role is remote and works US Pacific hours. The engineer serves as a point of contact between clients and the Engineering and Product teams. The job involves logging product…
Job Description
insightsoftware, which builds software for reporting, analytics and performance management, is hiring a Technical Support Engineer for its equity management platform. The software manages equity compensation and supports financial disclosures for brokers, transfer agents, corporate staff, auditors and finance teams. The role is remote and works US Pacific hours.
The engineer serves as a point of contact between clients and the Engineering and Product teams. The job involves logging product defects for support, services and corporate clients, and serving as the go-to expert for engineers. The engineer also helps set feature priorities for each product update and works with clients on data links, file deliveries, automation and reports.
Day to day, the engineer checks incoming data files for punctuality and correctness, assists clients with fixes, analyzes data, writes reports and audits databases. The engineer tests, documents and escalates unresolved cases that may be defects or data issues, and manages customer cases in Salesforce. In busy stretches the engineer helps field questions and writes up knowledge base articles for staff and, possibly, customers.
The posting asks for fluent English, the ability to work Pacific Standard Time hours, and hands-on experience with SQL, FTP and data management. Familiarity with relational databases and SQL scripting is expected. Strong spreadsheet skills, especially formulas and functions, are strongly desired. Agile experience, Salesforce or Jira knowledge, and a quantitative or accounting degree are preferred but not required. Knowledge of US executive compensation and stock plans, ASC 718, or the CEP credential is also favored. The salary range is $65,000 to $81,000 USD per year.
Responsibilities
- Serve as the point of contact between clients and insightsoftware Engineering and Product teams
- Report product defects and help set priorities for each release
- Act as subject matter expert for engineers
- Help customers with questions about data links, file deliveries, automation and reports
- Monitor daily file feeds and help clients resolve problems
- Test, document and escalate unresolved cases that may be defects or data issues
- Manage and prioritize customer cases in Salesforce
- Help answer inquiries during peak volume and document knowledge base solutions
Requirements
- Fluent English
- Ability to work US hours, specifically Pacific Standard Time
- Experience with SQL, FTP and file-based data management
- Familiarity with relational databases and SQL scripting for analysis and data updates
- Strong time management and problem-solving skills
- Excellent written, phone and conversation skills
- Experience working in collaborative, team-centered settings
Qualifications
- Strong spreadsheet skills, especially formulas and functions (strongly desired)
- Agile experience (preferred, not required)
- Salesforce or Jira knowledge (a plus)
- A technical or accounting degree (preferred, not required)
- Knowledge of US executive compensation, stock plans or ESPP (preferred)
- Familiarity with ASC 718 accounting or the CEP credential (preferred)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes. The posting lists the role as remote and requires working Pacific Standard Time hours.
What is the salary range?
The posting gives a base salary range of $65,000 to $81,000 USD per year.
Which tools does the role use?
The posting names SQL, FTP, Excel, Salesforce and Jira as relevant tools.
Is a degree required?
No. A degree in a related field is preferred but not required.
Sample Interview Questions
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