Remote opportunity at
TurnitinTechnical Support Representative, Tier 1, Mexico Remote (For Pooling Only)
Turnitin is seeking a Tier 1 Technical Support Representative for a remote position based in Mexico. This opportunity is intended for talent pooling. For over 25…
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About This Role
Turnitin is seeking a Tier 1 Technical Support Representative for a remote position based in Mexico. This opportunity is intended for talent pooling. For over 25 years, the organization has partnered with academic publishers, educational institutions, and corporations worldwide to deliver learning integrity solutions that support critical thinking and authentic education. The company reaches clients in more than 185 countries with products such as Turnitin Feedback Studio, Originality, Gradescope, ExamSoft,…
Job Description
Turnitin is seeking a Tier 1 Technical Support Representative for a remote position based in Mexico. This opportunity is intended for talent pooling. For over 25 years, the organization has partnered with academic publishers, educational institutions, and corporations worldwide to deliver learning integrity solutions that support critical thinking and authentic education. The company reaches clients in more than 185 countries with products such as Turnitin Feedback Studio, Originality, Gradescope, ExamSoft, iThenticate, Similarity, and Clarity.
The person in this role will deliver client support by answering technical and non-technical questions from internal and external users. The position suits an enthusiastic, self-driven individual with strong problem-solving abilities, great communication skills, and the capacity to handle multiple tasks concurrently within a fast-paced setting.
Responsibilities
- Provide proactive assistance for the Turnitin product suite primarily through email, alongside occasional phone and live chat interactions
- Ensure effective problem resolution, system access, and optimal performance of systems
- Collaborate with the Engineering and Product Management divisions regarding product releases and technical issues
- Build positive relationships with customers and support cultural connections
- Help translate, update, and maintain technical documentation related to the product line
Requirements
- Possess fluency in spoken and written English
- Demonstrate excellent computer skills and strong planning and organizational abilities
- Show knowledge of operating systems such as Windows, Mac, or Linux
- Maintain a solid understanding of Microsoft Office products
- Handle sensitive and confidential information while exercising good judgment
- Work during weekends as well as early or late hours
Qualifications
- Hold a Bachelor’s degree or have previous experience working in customer support
- Demonstrate familiarity with Learning Management Systems including Canvas, Blackboard, Moodle, or D2L
- Possess a broad understanding of Software as a Service and web technologies
Core Skills
Benefits
- Remote-first work culture providing flexibility and autonomy
- Comprehensive health care coverage
- Education reimbursement
- Competitive paid time off and self-care days
- National holidays and two founder days plus Juneteenth observed
- Paid volunteer time and charitable contribution matching
- Monthly wellness or home office reimbursement
- Access to the Modern Health mental health platform
- Parental leave
- Retirement plan with match or contribution
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role operates within a remote-first culture based in Mexico and is intended for talent pooling.
What are the working hours for this role?
The position requires working on weekends as well as early or late hours.
What salary is offered for this position?
The provided job posting does not specify a salary.
What qualifications are required to apply?
Candidates must either hold a Bachelor's degree or possess prior experience working in a customer support role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.