Opportunity at
Zimpost Pvt LtdTechnical Support Specialist
Zimpost Pvt Ltd is seeking a Technical Support Specialist to join their team in Harare. This on-site position involves reporting directly to the Chief Information Officer…
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About This Role
Zimpost Pvt Ltd is seeking a Technical Support Specialist to join their team in Harare. This on-site position involves reporting directly to the Chief Information Officer and playing a key role in maintaining the organization's technological infrastructure. The selected professional will serve as a primary contact for end-users, addressing connection obstacles, software inefficiencies, and hardware malfunctions while keeping detailed records in a computerized ticketing system. This role suits an analytical…
Job Description
Zimpost Pvt Ltd is seeking a Technical Support Specialist to join their team in Harare. This on-site position involves reporting directly to the Chief Information Officer and playing a key role in maintaining the organization's technological infrastructure. The selected professional will serve as a primary contact for end-users, addressing connection obstacles, software inefficiencies, and hardware malfunctions while keeping detailed records in a computerized ticketing system.
This role suits an analytical IT professional who enjoys hands-on problem solving, system deployment, and routine maintenance of networking equipment and business applications. Responsibilities span across hardware and software upkeep, managing service level agreements, tracking the IT asset register, and delivering user training for new utilities.
Candidates interested in this opportunity should possess a relevant academic background alongside practical experience in the IT support field. Applicants must submit their application materials to the designated postal address in Harare by October 23, 2026.
Responsibilities
- Troubleshoot technical failures and conduct root cause analysis to resolve and minimize problems
- Communicate with end-users to assist in solving their technical difficulties
- Track all technological problems and resolutions through a computer-based ticketing system
- Resolve data access difficulties, network connection failures, slow performance, and inefficient programs
- Perform on-site modification, installation, cleaning, and repair of computer hardware and software
- Roll out new systems, hardware, or software utilities alongside relevant end-user training
- Keep up-to-date records for the company IT asset register
- Oversee software licenses and service level agreements
- Execute the established routine maintenance plan for computing hardware, networking gear, operating systems, and business applications
Requirements
- Minimum of 3 years of experience in IT support
- Ability to actively listen to end users, design innovative solutions quickly, and deliver them effectively
- Capability to collaborate with various stakeholders to comprehend requirements and establish reliable working relationships
- Skill in working cooperatively alongside internal and external teams
Qualifications
- Degree or Higher National Diploma in Computer Science, Information Technology, Electrical Engineering, or a relevant Bachelor's degree
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is based in Harare and involves on-site duties.
Who does the Technical Support Specialist report to?
The incumbent reports directly to the Chief Information Officer.
What are the minimum experience and educational requirements?
Applicants must have a minimum of 3 years of IT support experience, plus a degree or Higher National Diploma in Computer Science, Information Technology, Electrical Engineering, or another relevant Bachelor's degree.
What is the application deadline?
Applications must be submitted no later than 23 October 2026.
What salary and benefits are offered?
The job posting does not specify the salary or benefits.
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