Remote opportunity at
Zone & CoTechnical Writer – Part-Time, Fixed-Term (3 Months) – Australia
Zone & Co is seeking a Technical Writer to join the Product Enablement team on a remote, part-time, and fixed-term basis for approximately three months. The…
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About This Role
Zone & Co is seeking a Technical Writer to join the Product Enablement team on a remote, part-time, and fixed-term basis for approximately three months. The selected individual will work around 14 hours per week and must be based in Australia with the appropriate work authorization. Zone & Co builds ERP-native AI platforms designed for financial operations within Oracle NetSuite. The platform covers the entire financial lifecycle, helping more than…
Job Description
Zone & Co is seeking a Technical Writer to join the Product Enablement team on a remote, part-time, and fixed-term basis for approximately three months. The selected individual will work around 14 hours per week and must be based in Australia with the appropriate work authorization.
Zone & Co builds ERP-native AI platforms designed for financial operations within Oracle NetSuite. The platform covers the entire financial lifecycle, helping more than 4,500 customers globally to automate workflows, eliminate manual procedures, and gain real-time financial intelligence.
In this role, the contractor will collaborate closely with the Support, Product, and Development departments. Key duties include auditing and reorganizing the ZonePayroll Knowledge Base for both human users and AI agents, updating documentation, and constructing a library of on-demand onboarding modules for new hires and clients. Ideal applicants possess a background in technical writing and instructional design, familiarity with Jira, and the ability to produce multimedia training materials.
Responsibilities
- Audit the existing Knowledge Base to identify and prioritize content gaps using analytics and team feedback
- Read and interpret Jira engineering and development tickets to grasp product updates
- Restructure the Knowledge Base architecture to enhance readability and findability according to industry standards
- Format articles consistently with proper headings and metadata for human readers and AI retrieval
- Author new documentation and refresh outdated articles utilizing internal guides and subject matter expert input
- Test content inside the application to verify technical accuracy alongside department specialists
- Publish and manage materials inside Zendesk or an equivalent Help Center system
- Determine the top ten frequent customer activities for ZonePayroll and create task-based onboarding modules for them
- Draft clear procedural instructions featuring pro tips and regional differences
- Apply instructional design and adult learning concepts to build a flexible learning path
- Produce supporting multimedia assets like screenshots, short video clips, and interactive modules
- Track milestones and maintain comprehensive records of all created and revised articles within the allotted hours
Requirements
- Between 3 and 5 years of technical writing experience focused on Help Center or Knowledge Base creation
- Minimum of 2 years of experience building customer onboarding or on-demand learning content using instructional design principles
- Demonstrated proficiency in creating and editing multimedia learning content including screenshots, short videos, and interactive modules
- Practical working experience with Jira for reading and interpreting engineering tickets
- Based in Australia with the legal right to work in the country
Qualifications
- Bachelor's degree in English, Technical Communication, Instructional Design, or a related discipline, or equivalent practical experience
- Payroll domain background or NetSuite experience
- Familiarity with Zendesk, Snagit, and Genially
- Prior experience structuring documentation for LLM-based search or AI agents
Core Skills
Benefits
- Autonomy within a high-velocity, fully remote, global team environment
- High-trust flexibility without micro-management
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is fully remote, though candidates must be based in Australia and possess the right to work there.
What is the employment type and duration?
This is a part-time, fixed-term contract lasting approximately three months, with an expected time commitment of around 14 hours per week.
What salary is offered for this role?
The source posting does not specify a salary for this position.
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