Remote opportunity at
FreshworksAccount Executive - Enterprise (SLED)
Freshworks has an opening for an Account Executive on its Enterprise SLED team, focused on higher education. Working remotely from Austin, the person broadens the company's…
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About This Role
Freshworks has an opening for an Account Executive on its Enterprise SLED team, focused on higher education. Working remotely from Austin, the person broadens the company's reach among colleges and universities by bringing together multiple decision makers and presenting customized ITSM and EX offerings. The aim is to help schools raise staff output and morale through the platform. Deals in this segment are consultative and high-value, with medium-to-long timelines. The…
Job Description
Freshworks has an opening for an Account Executive on its Enterprise SLED team, focused on higher education. Working remotely from Austin, the person broadens the company's reach among colleges and universities by bringing together multiple decision makers and presenting customized ITSM and EX offerings. The aim is to help schools raise staff output and morale through the platform.
Deals in this segment are consultative and high-value, with medium-to-long timelines. The account executive builds a dependable pipeline, works with administrators, IT leaders and HR heads to address each campus's specific situation, and drafts value propositions tied to institutional targets, priorities and budgets. Teamwork with marketing staff, solutions engineers and customer success keeps each prospect and client journey smooth.
Applicants should have five to eight years of verified results in enterprise SaaS sales, with real experience selling ITSM and EX solutions. Past work with higher education buyers is a plus. The candidate should understand how SaaS platforms support institutional efficiency, excel at solution selling and pipeline control, and analyze needs well enough to recommend a fitting solution. Base pay is $105,000 to $165,000 USD, with variable compensation where applicable.
Responsibilities
- Design ITSM and EX plans fitted to higher education customers
- Work with administrators, IT leaders and HR heads on each campus's challenges
- Maintain and advance a multi-stakeholder pipeline through medium-to-long sales cycles
- Build value propositions that match institutional goals, priorities and budgets
- Align with the marketing team, solutions engineers and customer success on prospect and client journeys
Requirements
- Five to eight years of proven success in enterprise SaaS sales
- Substantive experience selling ITSM and EX solutions
- Practical know-how with ITSM products and EX tools that boost faculty and staff output
- Mastery of solution selling and pipeline management
- Analytical strength for assessing customer needs
Qualifications
- Earlier selling into colleges and universities would count strongly in your favor
- Deep familiarity with SaaS platforms and how they boost institutional efficiency
Core Skills
Benefits
- Medical, dental, vision, disability and life coverage choices
- Equity and ESPP
- Flexible PTO and flexible spending accounts
- Commuter and wellness benefits
- Adoption and parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The role is remote and listed for Austin.
What is the salary?
The posting gives a base salary range of $105,000 to $165,000 USD, with variable compensation where applicable.
What experience is required?
The posting asks for five to eight years of enterprise SaaS sales experience, including ITSM and EX solution selling. Higher education sales experience is a plus.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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