Opportunity at
FreshworksAccount Manager - Mid Market
This account manager job serves established mid-market clients of Freshworks and aims to deepen those relationships over time. The core goal is to grow existing business…
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About This Role
This account manager job serves established mid-market clients of Freshworks and aims to deepen those relationships over time. The core goal is to grow existing business through add-on sales, cross-selling and contract renewals, meeting or beating revenue expectations while producing visible results for each customer. The person earns executive confidence, positions the company as a problem-solving partner, and manages lengthy purchasing processes from first contact to signature. The role also…
Job Description
This account manager job serves established mid-market clients of Freshworks and aims to deepen those relationships over time. The core goal is to grow existing business through add-on sales, cross-selling and contract renewals, meeting or beating revenue expectations while producing visible results for each customer. The person earns executive confidence, positions the company as a problem-solving partner, and manages lengthy purchasing processes from first contact to signature.
The role also includes building a dependable future pipeline through careful forecasting and consistent outreach. Working with colleagues in other functions, the manager surfaces new openings, supports retention and widens customer success efforts. Some travel is needed to meet clients face to face.
Candidates should bring five-plus years in software-as-a-service or solutions selling, account management, or client-facing work, and show a history of meeting goals in an assigned region. Curiosity, adaptability, a consultative manner with large-company and executive buyers, and presentation strength are valued, as is familiarity with CRM, employee experience, CX or ITSM tools. The listing is on-site. Base pay ranges from $120,000 to $175,000 USD, with variable compensation on top.
Responsibilities
- Expand key accounts through add-on sales, cross-sell and renewals, aiming past revenue targets.
- Earn executive trust by tackling pressing business problems and proving measurable value.
- Run long, complicated sales cycles from first contact to close.
- Collaborate across teams to find openings, protect retention and deepen customer success.
- Build and forecast a dependable pipeline through steady prospecting.
- Visit customers in person when needed.
Requirements
- Five or more years in SaaS or solutions sales, account management or client-facing roles.
- Documented success in an assigned territory.
- Experience with large-company clients, including senior decision-makers, and consistent target attainment.
- Presentation skills and the ability to link product features to customer business needs.
Qualifications
- Familiarity with CRM, EX, CX or ITSM products is an advantage.
- A curious, teamwork-oriented and flexible style that handles change well.
Core Skills
Benefits
- Health options covering dental, medical and vision care, plus disability and life policies.
- Equity and an employee stock purchase plan.
- Flexible PTO, flexible spending accounts, commuter perks and wellness support.
- Adoption and parental leave.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting does not name a city. The listing is marked as on-site, and travel is required from time to time.
What is the base salary?
The base salary range is $120,000 to $175,000 USD, plus variable compensation.
What experience is needed?
The posting asks for five or more years of work in software or solutions selling, account management or client-facing positions.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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