Remote opportunity at
ElevenlabsAccount Manager - UK/I
ElevenLabs is an AI research and product business specializing in audio technology, offering platforms such as ElevenAgents, ElevenCreative, and ElevenAPI. Backed by prominent investors, the company…
Career Tools
About This Role
ElevenLabs is an AI research and product business specializing in audio technology, offering platforms such as ElevenAgents, ElevenCreative, and ElevenAPI. Backed by prominent investors, the company creates human-like AI voice models utilized by millions of users and numerous businesses. The organization is seeking an Account Manager to oversee the UK and Ireland region. In this remote-first position, you will serve as a builder who handles both the technical depth and…
Job Description
ElevenLabs is an AI research and product business specializing in audio technology, offering platforms such as ElevenAgents, ElevenCreative, and ElevenAPI. Backed by prominent investors, the company creates human-like AI voice models utilized by millions of users and numerous businesses.
The organization is seeking an Account Manager to oversee the UK and Ireland region. In this remote-first position, you will serve as a builder who handles both the technical depth and commercial results for key clients across web, mobile, and internal systems. You will guide onboarding, analyze usage and performance data to resolve friction, and drive adoption. Additionally, you will own financial metrics including Gross Revenue Retention, Net Revenue Retention, cross-sells, and renewals.
This role suits professionals with experience managing complex technical products who can thrive in a high-velocity, low-bureaucracy environment. Success involves collaborating closely with engineering, product, and sales teams to convert technical achievements into measurable revenue growth.
Responsibilities
- Manage onboarding, enablement, and growth for the entire platform including speech models, creative tools, and agents
- Advise clients on production deployment by analyzing usage and performance metrics to identify friction and maintain adoption
- Own commercial outcomes for a specific book of business including Gross Revenue Retention and Net Revenue Retention
- Identify expansion paths, handle renewals and upsells independently, and close cross-sell opportunities
- Coordinate closely with sales, engineering, product, and marketing departments to transform technical victories into revenue
Requirements
- Over 5 years of customer success, account management, or technical account management experience
- Background supporting complex B2B SaaS, developer tools, or AI/ML products within the UK and Ireland region
- Proven track record of owning and managing a defined book of business and holding a revenue quota
- Fluency in English with direct experience and familiarity regarding the UK and Ireland market landscape and cultural nuances
- Experience and familiarity with building and deploying AI agents
- Comfort with API integrations and navigating SDKs
- Ability to work independently in a remote or distributed team setting
Core Skills
Benefits
- Annual discretionary stipend for professional development and learning
- Annual discretionary stipend for social travel and meeting up with colleagues
- Attendance at annual company offsites in varying international locations
- Monthly co-working stipend for individuals not situated near primary company hubs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote-first role that can be performed from anywhere in the UK or Ireland.
What experience is required for this role?
Candidates must have at least 5 years of customer success, account management, or technical account management experience with complex B2B SaaS, developer tools, or AI/ML products in the UK and Ireland region.
What salary does this position offer?
The salary is not stated in the job posting.
What employment type is this?
The posting specifies that this is a full-time position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.