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SutherlandADA & LOA Specialist | US | Remote
Sutherland is hiring a remote ADA & LOA Specialist for a full-time position. The company focuses on artificial intelligence, cloud engineering, automation, and advanced analytics, providing…
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About This Role
Sutherland is hiring a remote ADA & LOA Specialist for a full-time position. The company focuses on artificial intelligence, cloud engineering, automation, and advanced analytics, providing digital transformation and business process solutions to global brands. In this role, the specialist oversees employee leaves of absence and manages the interactive accommodation process for both applicants and staff members. The job centers on administering various leave types, coordinating medical reviews, and collaborating…
Job Description
Sutherland is hiring a remote ADA & LOA Specialist for a full-time position. The company focuses on artificial intelligence, cloud engineering, automation, and advanced analytics, providing digital transformation and business process solutions to global brands. In this role, the specialist oversees employee leaves of absence and manages the interactive accommodation process for both applicants and staff members.
The job centers on administering various leave types, coordinating medical reviews, and collaborating with cross-functional teams to determine feasible workplace adjustments. Professionals who handle high-volume caseloads while navigating complex regulations will find this position aligns with their skills. Duties involve managing FMLA, disability, and military leaves, reviewing provider documentation, safeguarding medical data privacy, and keeping centralized tracking systems updated.
Responsibilities
- Facilitate the interactive accommodation dialogue from the initial request through to case resolution
- Conduct intake interviews with employees to evaluate functional limitations and specific needs
- Manage a caseload of FMLA, state, military, personal leaves, and short- or long-term disability
- Determine eligibility and issue required notices within statutory deadlines
- Track intermittent leave usage and reconcile data against timekeeping records
- Coordinate with payroll, benefits, and third-party leave administrators for continuous pay and coverage
- Oversee return-to-work transitions, fitness-for-duty paperwork, and ongoing accommodations
- Review and analyze medical notes from healthcare providers for ADA coverage and functional restrictions
- Maintain strict confidentiality of employee health records separately from personnel files
- Partner with department leaders and HR to assess essential job functions and explore modifications
- Advise managers on compliance standards, attendance, and supportive practices
- Maintain centralized, accurate records in the HR case management system and prepare status reports
- Help update standard operating procedures, employee handbooks, and disability policies
- Assist with training HR teams and managers on disability inclusion and interactive processes
Requirements
- Possess two to four years of experience in HR operations, disability services, or leave management
- Demonstrate direct experience handling ADA accommodation and leave of absence cases
- Maintain deep working knowledge of federal and state disability and leave laws including ADA, FMLA, PWFA, CFRA, and California FEHA
- Apply empathetic communication, conflict resolution, and intake interviewing skills
- Demonstrate strong analytical abilities to evaluate medical notes against job descriptions
- Manage a high-volume caseload subject to competing statutory deadlines
- Utilize HRIS and case management tools effectively while working with third-party leave administrators
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote status of this job?
This position is remote.
What type of employment is this?
This is a full-time position.
What experience is required for this role?
Candidates must have two to four years of experience in HR operations, leave management, or disability services, with direct experience handling ADA accommodation and leave of absence cases.
Is the salary specified in the posting?
The salary is not stated in the job posting.
Sample Interview Questions
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