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SutherlandAssociate Manager - IT BRM | Work From Home
Sutherland is seeking an Associate Manager - IT BRM to join its team in the Philippines on a work-from-home basis. Sutherland is a global organization specializing…
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About This Role
Sutherland is seeking an Associate Manager - IT BRM to join its team in the Philippines on a work-from-home basis. Sutherland is a global organization specializing in cloud engineering, artificial intelligence, automation, and advanced analytics, delivering digital transformation and business process excellence to iconic brands worldwide. In this role, the selected professional will act as a strategic connection between the technology department, internal business groups, and clients. The position involves…
Job Description
Sutherland is seeking an Associate Manager - IT BRM to join its team in the Philippines on a work-from-home basis. Sutherland is a global organization specializing in cloud engineering, artificial intelligence, automation, and advanced analytics, delivering digital transformation and business process excellence to iconic brands worldwide.
In this role, the selected professional will act as a strategic connection between the technology department, internal business groups, and clients. The position involves aligning tech solutions with organizational targets, managing key stakeholder relationships, and advancing digital transformation efforts. The ideal candidate blends technical expertise with interpersonal strengths and problem-solving abilities to oversee IT service delivery, handle vendor partnerships, and lead governance activities.
Responsibilities
- Build and sustain relationships with business stakeholders, IT leaders, and external vendors to maintain service delivery alignment
- Examine business needs and convert them into practical IT solutions that remain cost-effective and technically feasible
- Oversee IT service delivery models while tracking performance relative to service level agreements
- Facilitate communication between business units and technology teams to prioritize requests, solve problems, and deploy enhancements
- Lead routine business reviews with stakeholders to measure satisfaction, spot gaps, and suggest strategic improvements
- Explain IT capabilities, roadmaps, and services clearly to audiences without a technical background
- Assist with vendor management tasks such as tracking performance and optimizing relationships
- Locate chances for process enhancement and cost reduction within IT service delivery
- Engage in IT governance tasks and help shape technology policies and standards
- Create presentations and reports covering IT performance metrics, business impact, and strategic suggestions for leadership
Requirements
- Possess 5 to 8 years of relevant experience in the field
- Demonstrate technical acumen in at least one technology discipline
- Show business acumen in a minimum of one Business Partner domain
- Exhibit written and verbal communication abilities, including technical writing
- Hold strong interpersonal and relationship management capabilities for building partnerships
- Demonstrate the capacity to perform cost-benefit analysis and develop business cases
- Apply analytical skills and a problem-solving mindset
- Demonstrate leadership and teamwork capabilities
- Understand basic technology architecture such as networks, telecom, and servers
- Understand the BPO industry and outsourcing models
- Possess ITIL Fundamentals knowledge
- Understand project management methodologies
- Possess financial management understanding
Qualifications
- Hold a bachelor degree in a related discipline or equivalent experience
- Possess a Master or MBA degree as a plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this role is a work-from-home position based in the Philippines.
What experience is required for the Associate Manager role?
Candidates must have 5 to 8 years of relevant experience in the field, along with technical and business acumen.
What are the educational qualifications for this job?
A bachelor degree in a related discipline or equivalent experience is required, while a Master or MBA degree serves as a plus.
Does the posting specify salary or benefits?
No, the job posting does not specify salary details or employee benefits.
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