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WiseAPI Integration Support Engineer
Wise seeks an API Integration Support Engineer to join the Integration Success Team in Austin, operating as part of a global 24/5 unit across Austin, Tallinn,…
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About This Role
Wise seeks an API Integration Support Engineer to join the Integration Success Team in Austin, operating as part of a global 24/5 unit across Austin, Tallinn, and Singapore. In this role, the professional will serve as the technical anchor for enterprise partners utilizing the Wise Platform, ensuring rapid and effective resolutions when technical problems occur. The position involves troubleshooting multi-channel requests through email, chat, phone, and video, analyzing REST APIs,…
Job Description
Wise seeks an API Integration Support Engineer to join the Integration Success Team in Austin, operating as part of a global 24/5 unit across Austin, Tallinn, and Singapore. In this role, the professional will serve as the technical anchor for enterprise partners utilizing the Wise Platform, ensuring rapid and effective resolutions when technical problems occur.
The position involves troubleshooting multi-channel requests through email, chat, phone, and video, analyzing REST APIs, and acting as a first responder during high-severity system incidents. The ideal candidate will possess hands-on technical support experience and the ability to bridge complex technical concepts for both technical and non-technical stakeholders while collaborating with global engineering and commercial departments.
Responsibilities
- Provide multi-channel support to enterprise API customers via email, chat, phone, and video conferencing
- Handle critical technical issues in real-time and serve as a first responder during major system incidents
- Test and debug REST APIs independently, interpret system logs, and query databases to locate problem sources
- Navigate high-severity escalations while coordinating alongside global engineering and commercial teams
- Identify partner issue trends and report data back to product and engineering divisions to foster platform improvements
Requirements
- 2 to 3 years of relevant technical support experience including hands-on REST API troubleshooting and production system maintenance
- Strong comprehension of REST APIs covering testing, debugging, and the interpretation of requests, responses, and error codes
- Familiarity with JSON, web authentication protocols, and API documentation
- Experience using integrated development environments and version control applications for technical investigations
- Capacity to troubleshoot production incidents, manage issue priorities, and coordinate with engineering teams toward resolutions
- Effective communication skills capable of translating complex technical topics for diverse audiences
Qualifications
- Experience utilizing command-line tools like Bash or Zsh
- Familiarity with monitoring and log analysis instruments such as Kibana or Grafana
- Background supporting microservices-based applications
- Prior experience working in fintech, payments, or enterprise technical support settings
- Foundational programming abilities in languages such as Python or JavaScript
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work environment for this role?
This role is based in Austin as an on-site position within a global 24/5 team that also spans Tallinn and Singapore.
What level of experience is required to apply?
Applicants must have 2 to 3 years of relevant technical support experience, which includes hands-on troubleshooting of REST APIs and supporting production systems.
What are the core duties of the API Integration Support Engineer?
Responsibilities include multi-channel customer troubleshooting, deep-diving into REST APIs and SWIFT products, responding to major technical incidents, and collaborating with cross-functional engineering teams.
Does the job posting specify the salary range?
The salary is not stated in the job posting.
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