Opportunity at
SwiggyArea Manager
Swiggy seeks an Area Manager to direct a team of fleet managers and drive operational efficiency across designated areas. This full-time, on-site role involves helping management…
Career Tools
About This Role
Swiggy seeks an Area Manager to direct a team of fleet managers and drive operational efficiency across designated areas. This full-time, on-site role involves helping management execute new strategic initiatives, scaling regional operations, and acting as a bridge between the implementation group and the operations strategy team. The selected professional will concentrate on order fulfillment, logistical performance, and overall customer experience while managing a large team's objectives and expectations. The…
Job Description
Swiggy seeks an Area Manager to direct a team of fleet managers and drive operational efficiency across designated areas. This full-time, on-site role involves helping management execute new strategic initiatives, scaling regional operations, and acting as a bridge between the implementation group and the operations strategy team. The selected professional will concentrate on order fulfillment, logistical performance, and overall customer experience while managing a large team's objectives and expectations.
The position requires conducting cost analyses, handling reporting duties, overseeing schedules, and directing quality and process changes. Responsibilities include formulating staff retention strategies, determining training and staffing needs, and refining operational systems to enhance business metrics and information flow. The person in this role will also maintain discipline among delivery executives, resolve strikes or disputes, guide payout structures, and ensure real-time service levels meet customer satisfaction targets through regular hub visits and one-on-one coaching.
Responsibilities
- Lead and manage a large team of fleet managers and delivery personnel
- Perform cost analyses, reporting, scheduling, and process change initiatives
- Design and execute employee retention plans, staffing models, and training requirements
- Resolve disputes and strikes among delivery executives to maintain a healthy work environment
- Support the design and rollout of payout structures for delivery executives
- Ensure real-time service levels, schedule adherence, and customer satisfaction targets are met or exceeded
- Conduct weekly one-on-ones and provide individual coaching feedback to area managers
- Schedule frequent hub visits to ensure compliance in hub operations
- Minimize delivery executive-driven cancellations and ensure 100% compliance regarding Swiggy uniforms, bags, and ID cards
Requirements
- Possess 4-6 years of experience, ideally in logistics or supply chain management
- Demonstrate strong operational, analytical, and numerical skills
- Manage multiple hubs and multitask effectively
- Maintain composure in difficult situations with good communication skills
- Pay close attention to detail and think critically to solve problems
Qualifications
- Postgraduate degree
- Prior experience in process design and operations implementation
- Experience in managing blue-collar employees
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is full-time.
What are the remote work options for this position?
The posting specifies that this is an on-site role.
What educational background is preferred for applicants?
Applicants should be postgraduates with four to six years of experience, preferably in logistics or supply chain management.
What salary and benefits are offered?
The posting does not specify the salary or benefits.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.