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SwiggyAssistant Manager - MarTech & AI
Swiggy is seeking an Assistant Manager for MarTech & AI to join its Growth Marketing team in Bengaluru on a full-time, on-site basis. This position operates…
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About This Role
Swiggy is seeking an Assistant Manager for MarTech & AI to join its Growth Marketing team in Bengaluru on a full-time, on-site basis. This position operates at the intersection of applied artificial intelligence, marketing technology, and product execution. The person in this role will develop technology designed to enhance customer engagement, campaign execution, and partner experiences. Core duties involve building conversational interfaces across voice and WhatsApp for users and restaurant…
Job Description
Swiggy is seeking an Assistant Manager for MarTech & AI to join its Growth Marketing team in Bengaluru on a full-time, on-site basis. This position operates at the intersection of applied artificial intelligence, marketing technology, and product execution. The person in this role will develop technology designed to enhance customer engagement, campaign execution, and partner experiences. Core duties involve building conversational interfaces across voice and WhatsApp for users and restaurant partners, collaborating with platform teams to optimize conversation quality, minimizing latency across model inference and APIs, establishing evaluation frameworks, and automating marketing operations.
This opportunity is suited for professionals who enjoy tackling complex problems bridging operations, data, and technology. Successful candidates will possess experience in product execution, CRM, growth technology, MarTech, applied AI, or consumer internet sectors. Swiggy operates as an equal opportunity employer, considering all qualified applicants without discrimination based on protected legal characteristics.
Responsibilities
- Develop conversational experiences on WhatsApp and voice channels for consumers and restaurant partners
- Partner with agent-platform and MCP teams to enhance conversation quality, context management, and failure recovery
- Analyze and reduce latency across model inference, speech processing, tool calls, and downstream APIs
- Establish instrumentation frameworks, latency budgets, evaluation methods, and release-readiness checks for AI agents
- Design user profiling and personalization features that respect privacy and access controls
- Automate campaign creation, audience segmentation, personalization, push notifications, and WhatsApp workflows
- Translate user and business challenges into product requirement documents, flows, acceptance criteria, and rollout strategies
- Track quality, adoption, reliability, and business impact using SQL, data analytics, experiments, and production traces
- Coordinate with Product, Engineering, Data, Security, Infrastructure, and external partners throughout the product lifecycle
- Produce operating documentation, support processes, and monitoring systems to ensure long-term product adoption
Requirements
- Experience in product execution, MarTech, growth technology, CRM, applied AI, or consumer internet products
- Ability to break down ambiguous business or user problems into actionable execution plans
- Working knowledge of APIs, data systems, SQL, and scripting or prototyping languages like Python or JavaScript
- Understanding of LLM-based agents, tool calling, conversation state, context, evaluations, and latency trade-offs
- Experience writing product requirement documents and collaborating closely with engineering teams on delivery
- Analytical and problem-solving capabilities to investigate system failures
- Clear communication and stakeholder-management skills
- Demonstrated bias toward building and testing solutions rather than solely documenting requirements
Qualifications
- Experience with WhatsApp, voice, telephony, ASR, TTS, or conversational AI
- Experience with MCP or similar tool-integration frameworks
- Familiarity with marketing, engagement, attribution, or customer-data platforms
- Experience with cloud infrastructure, observability, deployment workflows, and production operations
- Experience working in a high-growth consumer technology or e-commerce company
- Experience using Generative AI for internal tools or customer-facing workflows
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote work policy for this role?
The position is based in Bengaluru and is on-site.
What is the employment type?
This is a full-time position.
What salary does this position offer?
The salary is not stated in the job posting.
Sample Interview Questions
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