Remote opportunity at
KaseyaBusiness Process Lead, Order to Cash
Kaseya is seeking a Business Process Lead for Order to Cash to join its team on a remote basis. As the leading provider of AI-powered IT…
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About This Role
Kaseya is seeking a Business Process Lead for Order to Cash to join its team on a remote basis. As the leading provider of AI-powered IT management and cybersecurity software, Kaseya serves internal IT organizations and Managed Service Providers globally with a platform that secures, manages, and automates IT environments. In this hands-on, individual contributor position, the successful candidate will direct the end-to-end design of business processes running from order…
Job Description
Kaseya is seeking a Business Process Lead for Order to Cash to join its team on a remote basis. As the leading provider of AI-powered IT management and cybersecurity software, Kaseya serves internal IT organizations and Managed Service Providers globally with a platform that secures, manages, and automates IT environments. In this hands-on, individual contributor position, the successful candidate will direct the end-to-end design of business processes running from order acceptance through cash collection and revenue recognition.
This role serves as a bridge between technology teams building systems and business stakeholders operating the processes, carrying direct financial control responsibility. Key duties include defining capability decompositions, leading cross-functional working sessions, translating designs into technical requirements, supporting both current production systems and next-generation platform builds, and managing change adoption. The position suits professionals with a strong background in business architecture or operations who excel at cross-functional collaboration within a growing function.
Responsibilities
- Maintain a detailed decomposition of order and subscription management, software provisioning, usage rating, billing, and revenue recognition capabilities
- Lead collaborative working sessions with business stakeholders to document existing workflows and map out future-state designs
- Translate future-state processes into technical requirements and collaborate with Product Owners and Engineering Leads through delivery
- Support two parallel delivery tracks covering current production systems and the next-generation platform build
- Drive change management, stakeholder enablement, readiness planning, training material creation, and post-launch verification
- Maintain documented boundary agreements with peer Business Process Leads
- Own capability designs for software provisioning, fulfillment, error handling, feature enablement, and trial extensions
- Design usage consumption and rating processes, including overage management and revenue treatment
Requirements
- Working knowledge of revenue recognition standards under ASC 606 and subscription billing mechanics
- Demonstrated ability to reason independently through mid-contract order changes and their impact on invoices and deferred revenue
- Five or more years of experience in business process design, operations, business analysis, or business architecture
- Demonstrated experience breaking down business capabilities into multi-level structures
- Strong facilitation skills working with cross-functional business stakeholders at a director level
- Ability to hold formal cross-functional agreements with peer process owners
- Experience translating business requirements into system requirements or technical work items alongside strong documentation habits
Qualifications
- Experience with contract modification accounting in a subscription business
- Background in billing operations, collections, or revenue accounting process design
- Familiarity with usage-based or consumption billing and rating models
- Previous experience owning software provisioning, license entitlement, or feature enablement processes
- Experience with indirect tax process design, including taxability, nexus, and exemption certificates
- Prior collaboration with shared platform engineering teams on roadmap sequencing
- Familiarity with Salesforce Revenue Cloud Advanced, dedicated revenue recognition engines like RightRev, Oracle, NetSuite, and tax engines like OneSource or CertifyTax
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting specifies that this position is remote.
What is the employment type?
The role is full-time.
What compensation is offered?
The salary is not stated in the posting.
What core financial knowledge is required?
Candidates must have a working knowledge of revenue recognition standards under ASC 606 and subscription billing mechanics.
Sample Interview Questions
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